Review of eFax Internet Faxing Solution
Introduction
Introduction
eFax is owned by J2 Global Communications who also own Fax.com, Send2Fax, DataOnCall, jConnect, RapidFAX and SmartFax amongst others. eFax is currently the largest supplier in the internet faxing arena with in excess of 11 million clients. eFax is available in 42 countries around the world with toll-free and local numbers in more than 3,000 area codes and they handle BILLIONS of faxes every year.
eFax provides a great selection of features on their web portal and excellent application integration via their desktop application called eFax Messenger.
Their standard package 'eFax Plus' lets you receive 130 faxes and send 30 faxes a month. You can have up to 5 email addresses associated with every fax number for sending and receiving and an unlimited amount of fax numbers (for example, one in each country / city you do business in) can be connected to an individual account. There are also free, pro and corporate packages available.
Unfortunately, overage is rather costly and customer support is abysmal in some places. Some people also have reported occasional slow send times.
Overall eFax is a great product backed by a company that has been in the internet faxing industry for a couple of decades.
Features
Both the desktop software and the web portal are easy to navigate and use. The desktop software installs a 'fax printer' which allows sending of faxes from any program that has printing functionality. There is also an option to 'Scan and Fax' if you have a scanner attached to your PC.
Faxes are sent in monochrome and there are 2 grades: standard and fine. Fax receipts can be sent to any of the email addresses registered with the account. A cover page can be included and this can be amended and customized in the preferences. Up to 5 documents can also be attached to each fax. Inbound faxes can be viewed online, via the eFax Messenger client or via email. Faxes with the .EFX extension can only be read via eFax Messenger. Most faxes arrive in either PDF or TIFF format. The quality is first rate. Inbound faxes can also be password protected.
Fax activity can be tracked online and faxes can be resent from the sent faxes log.
Multiple fax numbers and email addresses can be associated with each account which makes management of multiple numbers very straightforward.
Pricing
Plans: eFax Pro, eFax Plus, eFax Free
Cost per Month:
eFax Pro: $19.95/month
eFax Plus: $16.95/mth
eFax Free: free
Faxes Stored For:
eFax Pro: 2 years
eFax Plus: 1 year
eFax Free: 30 days
Pages Included in Plan:
eFax Pro: 200/month
eFax Plus: 130 / month (30 outbound)
eFax Free: 20 / mth (none outbound)
Cost to Send Faxes:
eFax Pro and Plus: $0.10 / page
eFax Free: cannot send
Fax File Formats:
eFax Pro and Plus: PDF, TIFF, EFX
eFax Free: EFX
Overage Cost for Receiving Faxes: eFax Pro and Plus: $0.10 / page
Overage Cost for Sending Faxes: eFax Pro and Plus: $0.15 / page
Hidden Costs: If you choose a toll-free fax number then the cost to receive faxes is $0.20 per page.
Corporate Plans: Yes
Ease Of Use
You can be up and running in less than 5 minutes via the web portal and not much longer if you download and install the desktop software called eFax Messenger.
Both are very easy to setup and use. Setting up your own cover page is a bit trickier and needed a good root through the online documentation but there are lots of pre-prepared cover pages already available which can be used as templates.
Fax traffic tracking is simply handled via the online logs and faxes can even be resent from the sent log.
Customer Support
Some people have reported bad customer service from eFax. However, our experience of them has been excellent. The live chat was helpful and the telephone support was good. In both cases the support staff answered all our questions. During the telephone conversation we requested some information be sent to us and it was emailed within the hour.
The online documentation and FAQ sections are informative and reasonably expansive. It would be better to see some tutorials or webinars but that is more a 'nice to have' rather than a major omission.
Even the cancellation process - via a toll-free call - was pleasant and the operator offered us an additional 2 months free service if we stayed with them.
To Sum Up
eFax provides an excellent service. The coverage is the best there is with more cities covered than any other product currently reviewed. The interface is simple and easy to use from the beginning. The ability to have multiple fax numbers and emails on a single account is also very useful. Yet eFax costs the most and gives the fewest included pages. It is a shame that the largest provider in the internet faxing field could not come up with more attractive pricing for their customers. That being said if you want to use the premium service that has the greatest coverage and largest customer base then eFax is for you.
Review of eFax Internet Faxing Solution
By: SavvySteve
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