Role Of Erp Solutions And Its Relationship To Crm

ERP denotes Enterprise Resource Planning and it is a frequently used business term

that explains about the use of computer software application for managing the resources of a company across departments for elimination of waste and optimization of movement of good and materials. The main objective of ERP Solutions is effective management of resources, functions and information pertaining to a business to ensure its success. Rather than having activities and functions performed individually from each other, which can be taxing on resources, the solution maximizes the efficiency of the usage of resources among different department of an organization.

While actual business functions incorporated in Enterprise Resource planning differ by company and industry, it is generally used in tracking orders, offering customer service, interaction with suppliers, inventories and product planning according to the definition given by TechTarget.

ERP has close bondage to widely used Customer Relationship Management or CRM Programs, which are intended for optimizing overall customer experience and are software driven. Both generally depend on enterprise-wide applications that help departments to communicate interactively in such a way that accurate and timely resolution can be provided to the requirements of the customers.

When it comes to Open Source CRM Solutions, it is not just for private individuals and computer experts and it is highly beneficial for small businesses. This is because small businessmen can use this solution for everyday purposes right from accounting to designing of website. It acts as the potential source of revenue for small businesses and some service providers enable their customer to modify their products for selling their own version. Here is how it is beneficial to small businesses:

The main benefit that can be obtained by small businesses is saving of money since this software program can accessed by anyone as the code can be easily accessed. This is due to belief of open source crm software developers that not only the code of programming, but also the software itself should be easily accessible. Any businessmen going for this application can be benefitted by saving hundreds of dollars each year in such a way that they can reduce the cost spent on technical support. This is due to the fact that most of the erp solution and crm solution providers have their own forum in such a way that their customers can get their doubts clarified at the comfort of their home.

There are best companies online for offering these solutions and therefore it is important for small businessmen to find a reliable service provider in this respect.

by: jamesrayye

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