InMotion, is a web hosting company that is fully owned and operated by the employees of the company. Thus from InMotion web hosting you would find good customer support from them.
A salient feature of InMotion web hosting is that it offers excellent disk space and bandwidth which is sufficient for many websites. Also it is ideal for those of you who are new to the business of website. However, this basic plan of InMotion does not support features like domain and e-commerce and also raw log files. Thus, if you do not need these features then InMotion is ideal for you. Thus you would find many people especially those who are new to online business are opting for this web hosting.
Another important feature of InMotion web hosting is the excellent customer support provided by them to their customers. There is an email support desk which works for 24 hours for 7 days. There is a toll free phone number which is available for the customers from Monday to Friday and that too from 8:00 AM to 10:00 PM EST. The support forum of InMotion is also an equally useful forum and here you would get help for varied subjects like website designing, website setup and promotions for your website. This forum is also a good place if you have any pre-sale questions. Also it is excellent for any responses to your questions related to any technical problems that you face when your website is hosted in InMotion. The support staff is really expert in answering the questions.
The third salient feature of InMotion web hosting is the data center of InMotion. It uses the Dell PowerEdge servers which run the operating systems like Redhat or FreeBSD. In some cases you would find InMotion using the SUN Microsystem. Since the servers are backboned under the network of BGP4 which have IP routing that is fault tolerant, therefore the websites that are hosted on these are always available. Therefore, the biggest advantage of using InMotion web hosting is that you would never face any downtime problems.