Selecting Quality Billing Services
For medical professionals, the number one priority is patient care; however
, there are many other aspects to running a smooth office. Even if an office manager is in charge, the ultimate decisions are up to the medical professional. One of the most complex and often annoying tasks in the office is medical billing as well as staying up to date with insurance requirements.
The office manager has more than likely purchased a variety of billing software programs only to learn that training the staff to use the software is a difficult task. The cost of the software, training employees, and paying for upgrades to the program could cost more than expected for a program that was suppose to lower the time and difficulty of medical billing.
This reason alone is why many are turning to a medical billing company for their billing needs. The next problem is finding a quality medical billing company.
Before choosing a company for your billing services, you will need to ask questions and compare a few companies to ensure you find one that best fits your needs and one that will actually take the burden of billing patients, insurance companies, and all the other paperwork out of your office.
A few of the questions you should ask include:
Is the company compliant with HIPAA?
How much experience does the medical billing company have, and how long has the company been in business?
Do they have experience in your field of medicine?
What are the startup costs, if any?
What are the costs?
Will reports will be provided, and if so, how often?
How will communication be handled?
After the claim is submitted, will there be a follow up? If so, what type of follow up?
Can claims be accomplished electronically?
Does the medical billing company acquire authorizations?
Does the billing service track authorizations?
Are deductibles tracked?
Are co-pays tracked?
Does the company also bill patients or only insurance companies?
Are there any other costs, such as annual fees?
Any other questions that make you feel comfortable with outsourcing to this billing company.
Along with the above questions, you should ask for a detailed explanation of billing services and an outline of the costs. Ask for references, including prior and current customers. Always compare the costs of different companies to ensure you are actually going to receive the most for your money. One company may offer more billing procedures than another for the same price, or in some cases, be less expensive.
Outsourcing to a billing services company should be a smooth and simple procedure that will relieve your office of the billing process entirely. By choosing a company to handle your billing services, your staff should be able to spend more time caring for the needs of your patients. You should only choose a company that offers all the medical billing procedures you need. If the companies you happen to be comparing only offer billing to insurance companies, then you are defeating the purposes of outsourcing if you also do patient billing from your office.
by: Steve
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