Seven Essential Things That Customers Want
If you're making money online, your web site is your main product and your readers are also your customers
. It's easy to forget that there are real people making the decision to spend their time and money on your web site, so it's important not only to stay connected to them through social media and blogging, but also to do a periodic audit in order to figure out if you're satisfying them as best as you can.
We are all different, but when it comes to the web, we all look for a few things when choosing who to follow, trust and patronise. The following is a list of seven essential things that every web site should have.
* Ease of use
Your website should not be confusing or hard to navigate. Web customers are usually looking for simple things: your products, information about you, your blog, your contact page. These should always be prominent and easy to find, as should any other information or links you want people to follow. The font should be easy to read and the links should be keyword-rich and easy to spot.
* Clarity of content
Your content, including the call-to-action, should be easy to understand. This applies to every single page of your website. f your readers can't understand you, they will leave.
* Credibility
First, your website should definitely have a dedicated contact page with a contact form, e-mail address (avoid free email addresses like @gmail or @yahoo) and a physical location and phone number. Credibility alsoincludes not only on-page content like testimonials and comments, but also third-party validation in the form of Twitter followers, Facebook fans and awards or certifications. Readers will not hesitate to trust you if they see you as a thriving business being vouched for by other people.
* Uniqueness
This applies to your site design, to your product and to your content. If your site doesn't seem interesting, spending time on it will seem like a waste for more people. If you're like every other business in the market, why should your readers listen to you?
* Participation / Ability to give feedback
If your customers can't reach you easily, they'll give up. If they contact you but don't receive a speedy respond, they'll leave and either forget you or damage your credibility. So provide an easy way for customers to interact with you and give them as many options as you can handle: phone number, social media, contact form and blogging are some of the most popular ones. The more open and available you are, the more your customers will trust and be loyal to you.
* Personalization
Remember that every single person you interact with or sell to is unique and has his or her own expectations from your product and services. No one likes to be referred to as "Dear Customer" in an e-mail, and everyone likes offers and products about subjects that are of special interest to them! So get to know your customers, store the individual information they share with you and use it to build personal and lasting relationships.
* Security
Readers and customers want to be sure that any and all personal information provided to you will stay confidential and not be sold to third parties or misused. If you are selling products, this means SSL security. If you are asking for e-mail addresses for a marketing list, this means respecting your readers' privacy. If you are connecting with people on social media, this means discretion on your part about any and all personal interactions.
Does your web site pass the test?
by: Pilar Torres Wahlberg
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