Should you compromise with managed IT support service?
Should you compromise with managed IT support service
?
Majority of the IT managed services are going wrong today. Surprised? As managing IT environment are getting expensive and challenging, IT business heads are in the process of massive cost cutting. They are funnelling down the over all IT support and maintenance scopes.
Are they doing the correct thing? Will reduction in IT support outsourcing really help them in future?
Things are going wrong:
Budgeting is always important but that should not be your sole criteria to choose an IT service provider. Should you? One must remember that cheap pricings should never dictate the service quality. In fact, investing more upfront can reduce the total cost of ownership.
The scenes are pitiful. Some companies prefer to stick on service providers for specific projects. Others are trying to utilize managed services for operational work, but getting involved into other challenges and issues. Over all, the pressure of budget- friendly IT maintenance service seems to have lots of hurdles ahead.
In general, IT managed service concept is great. You have quality professionals who will manage the daily operational workload and offer you remote management services from anywhere in the world. Along with all these advantages, there also lie some troublesome variables, which you need to take care. Majority of the issues start when you are too stringent on budget allocation leading to improper processes and tools.
Let us see where IT decision makers are going wrong while planning for managed services.
Under estimated deals:
Over-quoted negotiations may lead to challenges with staffing and resources. It may result in failure to address the issues, before they occurred. With limited scope and financial support, managed service providers may not apply complete governance and fail to track the environmental changes. It may also lead to missing or outdated documentation.
Do you think compromising on price will help you increase stability, supportability, security, operational efficiency, server availability, and scalability? No, it is not done. Think otherwise. Can you handle all these regular tasks yourself?
Misunderstanding contracts and cost estimates:
It should be obvious, but sometimes it is not. In many occasions, both the parties misjudge the Service Level Agreement (SLA) and it is not properly communicated to the organization. In fact, both providers and consumers should know the internal policies and changing order process. This transparency may help achieve proper handling of pricing issues also. It is important that service taker spend much time in understanding the after-effect of changed pricing terms.
Setting of wrong expectations: It is always crucial that you the business owners set your expectations before negotiating for reduced service package. If your team do not understand the goals and work without guidelines, quality may be hampered. Your business think ahead of time to save costs make sure, the result is also pre-planned.
Overall, you need to be intuitive while scraping out potential budget from IT managed service providers. Price will always be the debate issues. But, this should not affect the deployment of technology. However, these days managed service providers are coming up with customized models. These will shield IT infrastructure challenges and reduces IT support costs.
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