Simple Steps For Setting Up The Hosted Pbx Services
The setup of hosted communication solution is a major issue that sometimes acts as a hurdle in the hassle-free setup of the system
. The reason behind this is the fact that the basics of Hosted PBX services are usually not clear to the customers. Most of the small and medium scale enterprises assume that the features that are offered are extensive and those that are used by the large business organizations. This reduces their interest in the subject since they feel it is too complex to understand and thus, the configuration of this business phone system seems difficult.
The equipment of Hosted PBX systems
What the people generally perceive from hosted communication solution is that these systems are maintained off-premise by the service providers and the user just needs to download some files, configure the system and they are good to go. The story behind this hosted solution lies untold. The only reason behind this fact is complexity. The setting of the system is as follows:
There is one main IP PBX system that is used by a number of clients
There is one DID or toll-free number that is connected at the back to various extensions whose number can be changed as per the needs.
The various features like call hunt, Call Park, call transfer, Interactive Voice Response, Direct Inward Dialing, etc. can be configured in the system.
Thus, no physical equipment is required except for the VOIP phones. You can even use PC or mobile dialer on PC or phone for calling to various A-Z destinations.
The Soft Switch for Virtual PBX configuration
Soft Switch is an easy-to-use interface that the users feel comfortable to use. There are a number of features that the users may wish to use. These features may include:
Call Hunt feature can help set the calls in priority
Follow me to answer business calls from anywhere, anytime
Interactive Voice Response to set the music file to receive the customers
Unified Communication features for a greater liberty
Mobile or PC dialer used with Hosted PBX services
The PBX VOIP calling can either facilitate calling from the VOIP phones or from the soft phone. This soft phone can be used for calling through your PC in case you wish to save the expenditure on business phone. Business firms adopt this option if the requirements are flexible in nature.
So, this forms all that the Hosted PBX services provide and all that the users need to know if they have to understand the superficial basics of what exactly they are using in the name of a business communication infrastructure. The features that this system is offering to even the small business enterprises are the ones that are used by the large firms in order to maintain an exuberant communication network with their clients, partners, suppliers and distributors, etc.
The basics of Small Business PBX need to be understandable by the small and the medium scale enterprises in order to make them aware of the advanced technology that their business is using. This advanced technology has been constantly evolving. Today, unified Communication has given way to all the communication bonds by combining the benefits of the real time and non-real time modes of communication that can be accessed from anywhere, anytime and via any media.
by: Adom Brown II
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