Simple Ways you can make Life Easier for your Hotel Guests
Simple Ways you can make Life Easier for your Hotel Guests
The hospitality industry is a special field that is almost completely driven by customer service. That means that a smart hotel will make it as easy as possible for guests to spend their money. And that usually means via credit or debit cards.A successful hotel needs to make it as easy for guests to pay for their room as it is to pay for a drink at the bar, cover their spa bill or visit the hotel gift shop. Remember that if something goes wrong with the guest's electronic transaction, he may remember that experience far more than the beautiful sunsets on your beach.
The secret is finding the best possible credit card processing service. This is the entity that makes it possible for a business - your hotel - to accept major credit cards, debit cards, gift cards and checks. Your hot4el will pay a fee for each transaction, but quick, efficient service makes it all worthwhile.If you want to accept credit or debit cards at your hotel, the first thing you are going to need is a merchant account. It is not an arduous process, but it is important that you sign up with the right service. You will need to show that yours is a bona fide business because banks only want to back legitimate businesses.When choosing your processing service, be sure you read the fine print so you understand the different fees and charges.
There are many and not all are self-explanatory. If you do not understand a point, ask the processing service representative. In fact, you should ask him to tell you about all fees charge. They are required by law to give you full disclosure, so by all means ask. Finally, ask to see the processing service's credentials. With the proper credentials, the service will be backed by a bank that is FDIC-insured.You should know that there are special credit card terminals that are custom-made for the hotel industry. These terminals can store whatever information you want to retain concerning your guests. The terminals can add all hotel charges (food, gift shop purchases, bar tabs, etc.) onto the card, which is a real time-saver.
What should you expect from a credit card processing service? If you are in the hospitality industry, here are some suggestions on what you need to best serve your customers:
Instant customer credits issued.
This means if there is a credit to be made to a customer's account, the credit should appear instantly on their statement. They do not want to wait and neither should you.
Void transactions completely and safely.
If a customer wants to void a transaction, for whatever reason, it should go through completely and not put the customer's account at risk.
View transactions online.
Today's customers are not content to wait for a monthly statement in the mail. Ensure both of you can access transaction records via the Internet.
Bundle that bill.
The best system should allow those in the hospitality industry to bundle the bill, combing room charges, food bills, staff tips, spa visits and gift shop purchases.
As the one paying for the services of a credit card processing service, here is what you should expect:
Enjoy a large selection of free equipment.
While some credit card processing services charge exorbitant rates for the use of its equipment, the best service will offer you free use of the most state-of-the-art equipment.
Access to the best support and service.
If you are paying for the service, you have every reason to expect 24/7 customer support service. After all, if your equipment is down, you cannot accept charges. You won't be happy and neither will your customers.
Processing for all major payment processing brands.
This means you can accept the widest array of credit cards.
Real-time processing and quick authorizations.
The last thing you want to do is keep your customer hovering at the desk, waiting for authorization of his charge. Real-time processing and quick authorizations will prevent this.
Next day access to funds.
There is no reason you should not receive your funds as soon as possible. Next day access to your funds will shorten the time between delivery of services or goods and payment.
PCI compliant equipment for secure transactions.
The Payment Card Industry Data Security Standard (PCI DSS) is not a law, but it is a set of requirements that help ensure that companies that process, store or transmit credit card information do so in a secure environment. Violations for breaches of the standards are severe. Acquiring banks can be fined $5,000 to $100,000 per month for PCI compliance violations. That fine will be passed downstream, eventually hitting you, the merchant.
Architecture and Facilities in the Palace Hotels in Udaipur Hotels in England Welcome You With Open Arms Five Helpful Advices On How To Rent A Safe Hotel Room Delhi's hotels: Filled with warm hospitality Gateways to Heaven on Earth: Luxury Westminster Hotels Five Star Hotels In Delhi, Bangalore, And Mumbai Each One Of The Luxury Spa Hotels Is Unique! Reason Behind Sudden Growth Of Hotel Industry In Rajasthan Boston Hotel Deals A Variety Of Hotels In Europe And Usa Hyderabad Luxury Hotels An Embodiment Of Nawabi Elegance & Hospitality Hotels And Resorts In Ranthambore National Park Rome Hotels Looking For A Comfortable And Convenient Option