Six Sigma - For Improving The Quality Of Your Training

Six Sigma - For Improving The Quality Of Your Training

Copyright (c) 2011 Casey TrillbarThe whole concept of quality consciousness took the front seat and attracted the maximum importance in the world of manufacturing, business or service sectors some time in the 20th century. When the customer turned to be quality conscious and when he started looking for products of durability and trouble free functions for the desired period, the manufacturing industry and the business field as a whole underwent a revolution in the quality of their products. Technological innovations and the highest amount of competitions in the market compelled the entire business world to sit back and find out ways and means to remain in the field. The thrust was in producing a zero defect end product. Business and industry started working out on customer needs. Customer satisfaction turned to be the motto of any business. When various methods if quality improvement systems entered in to the market, six sigma attained a very significant role. It became a methodology to improve quality in a sustainable way. It called for the total involvement of the top management as well as managers and facilitators down below. The principle of six sigma calls for a total commitment from the top management to accept customer satisfaction as the management strategy. Other Quality tools like Total Quality Management (TQM), Critical Path Method (CPM) and Failure Mode and Effects Analysis (FMEA) can be amalgamated into Six Sigma Certification programs to have a well defined and well knit quality instrument in the industry and business. In fact, Six Sigma is root cause analysis. The method suggests that once the process route is subjected to statistical analysis and the possible variations identified, a systematic and dedicated approach to the process will deliver defect free end product, thus ensuring customer satisfaction. The whole process of identification of variations starts from material. Predefined quality measures are strictly adopted in acceptance of material itself, after which comes the machine. Many a time's defects on the end product are traced back to defective functioning of the machine itself. The final thrust is on man. A well trained and dedicated work force and a managerial team with positive approach is identified as the back bone of six sigma applications. Six sigma demands a statistical process capability study to identify at least six deviations which can control the quality of end product. Once these six possible deviations identified and maximum acceptable variation limits are fixed, the control of process route becomes easy through continuous monitoring systems. Commitment from the top management, a well designed and detailed training program not only for the shop floor managers, but also for the supervisors and workforce only can maintain the process parameters with in the defined deviation limits, thus reaching a zero defect or zero rejection level at the end. Naturally, training to all categories of people has to be a management culture. They have to install and insist on continuous monitoring and statistical analysis system to keep any possible deviations with in the tolerance levels. The methodology of six sigma has found wide ranging applications in almost all areas of business and industry, especially in machinery manufacturing, health care systems, marketing and management systems.

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