Six Sigma Methodology: Customer Oriented And Delivering Success

Six Sigma Methodology: Customer Oriented And Delivering Success

Although sometimes the Six Sigma methodology is disputed, it has been widely employed in a number of industrial sectors for a long time. The reason has been that the quality of production has been enhanced by striving to identify and eliminate the causes of errors, or defects, and minimize variability in the course of manufacturing. The basis of Six Sigma is the adherence to statistical methods to lastingly enhance quality management. The methodology is applied by an infrastructure of employees working to reduce costs and increase profits within a specific company who are referred to as Master Black Belts, Black Belts, Green Belts, etc. The success of the concept lies in the fact that it is a strictly disciplined, data driven and goal directed approach aimed at the elimination of defects and striving for perfection of a company'sproducts and services, which is tantamount to customer satisfaction and hence enhancement in profits. How can a company achieve a Six Sigma level? Typically it means that the quality has to attain a step at which the manufacturing process should not yield more than 3.4 defects for a million opportunities. Because a defect is considered as a deviation from the way to achieving customer satisfaction, the incidence of defects quoted exemplifies how strictly the approach adheres to quality and flawless production. To facilitate Six Sigma implementers, calculators have been developed. In order to successfully implement the Six Sigma methodology, the strategy should be measurement based and focused on the continuous improvement of the particular company's activities and variation reduction methods. Here is where some of the Six Sigma sub-methodologies come in use: DMAIC and DMADV. DMAIC stands for Define, Measure, Analyze, Improve, Control and is a tool to achieve incremental improvement in cases of processes which perform below specifications. DMADV stands for Define, Measure, Analyze, Design, Verify, and it is aimed at developing new processes, or products, with a quality meeting the required Six Sigma level, and also when the manufacturing process needs more than an incremental improvement. The sub-methodologies are carried out in practice by employees trained in the main methodology, the above-mentioned Green Belts and Black Belts. The monitoring is carried out by Master Black Belts, the senior Six Sigma trainees. From what has been pointed out it follows that the Six Sigma based production does not rely on mean values or measures. The reason is that in today's business and intense competition worldwide, it is paramount for a company to achieve customer satisfaction and continuously perform on a level required by customers, in order to achieve a thriving business and make profits. Each variance in each purchase is a tangible difference to modern customers, and to achieve a minimum variance level companies can rely on Six Sigma, a time tested system of methods. Also, because customers appreciate and are attracted by consistent, continuous and predictable businesses turning out high quality production, the methodology can be reliably employed to reduce variation, and later to improve the capability of the manufacturing process.

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