Skillful Back Office Professionals

Business process outsourcing in India is a booming sector

, offering a plethora of job opportunities for various profiles. It involves a thorough knowledge of computer basics, a soft tone of speaking, a calm and patient attitude with an ability to handle difficult situations with ease.

This outsourcing may be in different avenues, for a Multinational banking group, a transnational software company or a Multinational hardware company. These companies offer back office jobs in India for handling their customer queries and various other maintenance jobs.

Therefore, it is necessary that candidates for technical support jobs should prepare themselves with their soft skills as well as gain a detailed knowledge about the genre in which they are seeking a job. Enhancing the customer handling techniques, English or any other language accents and having a detailed knowledge about the field are all equally important.

As a support staff professional, you will have to handle the customer queries, clear their doubts or even troubleshoot their problems letting them have their own time and yet having patience and the same calm and composed attitude. Customer support in IT support jobs is not as easy as it sounds. There are number of problems that may arise anytime during their performance because they have to deal with humans, who have an unpredictable behavior. Dealing with them is no less than an art.

Office maintenance jobs involve the professionals to carry on the customer processing activities at an offshore department with maximum potential for creating satisfied and happy customers. It involves the back office transfers, payments and support to the customers and client queries with dedicated efforts.

These job profiles are largely based on the computer and internet technology. It will also include special knowledge and skills as per the core competencies of the company for which the process has been outsourced. For example, a customer support executive in a multinational bank must be aware of all the banking terms and their functions in normal day to day lives as well as special account for larger clients and big corporates.

Initially, these were restricted only to phone calls, both incoming and outgoing. But with greater software inventions and developments, special softwares are used for making these calls to the International customers. Often, these support services may be based on e-mails and SMS. This has broadened the responsibilities of the back office executives supporting the customers.

It is very common for these professionals to work in shifts, due to the differences in the time zones of the countries for which they are outsourcing and India. If you are planning to go into this field of professional services, you must be aware of the very different timings and holidays, which will be generally based on the other countries.

by: swati kapoor

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