Snow Disruptions: Latest Information For Cathy Pacific Travelers
and rerouting charges will be waived for all ticket issued worldwide (irrespective
of fare type) on/before 30Nov10 for travel from London Heathrow Airport till 02Dec10.
The airline has laid out a set of instructions for flights disrupts, cancelled or rescheduled due to bad weather and heavy snow in the UK. The airline has waived rebooking / rerouting tickets at the moment.
The following guidelines are for Cathy Pacific and Dragon Air Passengers:
Rebooking/Rerouting
Such requests are made on/before 02Dec10 and before departure for travel from London Heathrow till 02Dec10. No show passenger is not eligible for the waiver.
Revised (new) travel date must be on/before 07Dec10 and subject to flight availability. In which case, the ticket expiry date will be adjusted accordingly.
For services arriving into London Heathrow to connect with Cathay Pacific Heathrow-Hong Kong services that have been cancelled and/ or confirmed to be cancelled, will be handled as INVOLUNTARY REROUTING case.
Next available flight is to be booked in same class and reissue ticket with invol/reroute in the endorsements.
Re-issuance charges will only be waived due to the expiry of the original ticket.
Endorsement
Condition of the respective fare rules will apply.
For flight that have been cancelled and/ or confirmed to be cancelled, will be handled as INVOLUNTARY REROUTING case.
Group/YIT
Please refer to local sales office.
For oneworld carriers tickets the latest version of oneworld customer disruption
management applies.
Other carriers tickets passenger air tariff general condition applies.
FFP tickets - Please refer to the Asia miles terms and conditions
The airline has also stated that they will monitor the situation closely and advise if amendments are necessary.