Social Networking Sites - Information Governance Issues
Social Networking Sites - Information Governance Issues
INTRODUCTION
An important role, on bringing people together closer, are the online social networking sites (SNS) like Facebook, Twitter, LinkedIn, MySpace and more recently Google Buzz. Some of the features of these SNSs allow to users to display pictures - from their personal background - comments, thoughts, ideas, opinions. There are functions from the very same sites which tend to allow, for their users, to expose their personal data, like address, telephone. Albeit, the SNSs provide all the necessary guarantees - information security - that these personal data are secure and visible to a selected number of users, according to the settings that have been made by each user. Despite the fact that all measures have been taken by the SNSs some crevices on their security have damaged their reliability. However, the personal data of their users have been exposed publicly - maybe - without their consent.
INFORMATION GOVERNANCE -An overview-
"Information governance is the specification of decision rights and an accountability framework to encourage desirable behavior in the valuation, creation, storage, use, archival and deletion of information. It includes the processes, roles, standards and metrics that ensure the effective and efficient use of information enabling an organization to achieve its goals." (Logan 2010).
SOCIAL NETWORKING SITES AND MICROBLOGGING SERVICES AND ADULTS
FACEBOOK
One of the weaknesses that the Facebook has is the fact that the abundant provision of data, from its users, on their profile information, residence, phone number is possible for a stalker to locate the user. It would be a form of cyberstalking. Facebook's privacy settings and its weaknesses could be located on the search settings. Not many people know that their data are searchable for search engines.
TWITTER
Twitter is another popular SNS. Some of its security flaws, its vulnerability history is illustrated by the following flaws. Many users have reported problems from phishing attacks according to which, some fake sites call the users to register, to sign in these accounts; Some user fall into the "trap" and the give their email address. That is when phishing sites are taking advantage of the user; the phishing sites obtain full access on username, password and e-mail of the user.
IMPLICATIONS
DATA MINING
Some people when they decide to play on Facebook some games, like Farmville, (maybe) without knowing it, or without paying attention to the "Terms of use", they give their consensus to third applications, not related to Facebook, and in this way they obtain full access to the information, personal data of each use, for commercial purposes.
EMPLOYMENT
Millions of people use social networking sites. Most of these people work for an organization (company, university, government etc.) or people who are searching for a job. By virtue of the fact that there are some crevices on the privacy settings and policy - by extension on information governance- on behalf of the SNSs, the employees (or potential employees) are under a pending danger. At the same time it is an ethical issue. However, an information governance issue is the fact that there are some gaps regarding the SNSs' personal data and privacy policy.
CYBERBULLYING
It is a phenomenon which appeared with the advent of the internet. Especially with the use of social networking sites, many people can upload pictures; some other users, can upload pictures, for malicious reasons, where they can terrrorise their "cybervictims", either the pictures are already uploaded, or threatening their "cybervictims" that they are going to upload these pictures.
CYBERSTALKING
The advent of Facebook and other SNSs or microblogging services like Twitter, has brought into surface a new categoty, which is called "cyberstalking". People/users whose profile is open and not protected, especially their photos may become victims of cyberstalkers. Usually people dressed provocatively, especially women without their knowledge they are the victims of cyberstalkers.
RECORDS MANAGEMENT AND FREEDOM OF INFORMATION (FOI)
With the extensive use of social networking sites, somebody would logically assumed that the sites themselves would have developed a complete records management policy, as every other organization would in public or private sector. The case in point, the question is whether these sites maintain records or not. For example, public services which use social media (social networks are included) for the purposes of their service are liable to certain rules for electronic records management.
The logical question is whether the SNSs use electronic records management policy, on the personal information that they hold. Another question that accrues is what happens with the user's personal data in case the user decides to terminates his/he account or if the user is deceased. For how long are his/her data going to be stored by the SNSs. Is there a policy on disposing the information after a certain period of time?
These are some of the obscure areas that should highlight. FOI is addressed and can be applied to public services. However, FOI does not apply to SNSs. Some of the obscure areas that need to be highlighted is about what happens id elected officials use SNSs. Do their comments on SNSs constitute public records? It is vague on whether the users have the right to demands from SNSs all their personal data any time. It is an ongoing issue which can only be clarified, not by individual opinions but by enacting the right legislation.
DATA PROTECTION-SUGGESTIONS
LEGAL ASPECT
SNSs should comply according to their users' need. In case they do not comply, then it is the legislatures's turn to impose to these companies to follow certain rules. Therefore, realizing the need to follow the current technological developments the authorities proposed the enactment of the "Social Networking Safety Act".
TECHNOLOGICAL ASPECT
For all these users who have been facing problems, regarding their professional or personal life, by the extensive use SNSs, they could resolve this problem by themselves. With the usage of a software they could delete themselves -if they are users of Facebook, Twitter- and consecutively their names/nicknames will stop appearing on public search engines. Moreover, in case the users want to carry on with their social networking activity, they should enforce to the m
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