If one of the software applications that you use on a regular basis suddenly generates
an error message and will not allow you to continue you can try this simple guide to correcting the issue. Use this guide at your own risk. You should have a general understanding of how to install and uninstall applications and programs on your system if you plan to use this guide. If you arent sure what you are doing, please call and speak to one of the technicians before using these procedures. The tech guy is not responsible for any data loss or other damage that may occur from using the following procedures.
The technician cannot be held responsible for any problems that may result from the use of this checklist - if you are unsure of what you are doing.
1.If you are experiencing a problem with a software application that was recently working properly, but now generates an error message when you try to use it; the first thing to do is retrace your steps.
2.Have you installed any new software on your system between the last time you were able to successfully use the broken application and now?
3.If so, there may be a conflict between the old software and the new software that you have installed. Consult the documentation that accompanied the new and old software to see if there is any mention of restrictions or conflicts. Also, verify that your computer hardware meets the minimum requirements that you will find listed on the software installation guide(s) or packaging.
4.If you cannot think of any new software that has been installed or that might be causing a problem then uninstalling and reinstalling the program might correct the issue. If you feel that no new software has been installed and you wish to uninstall and reinstall then skip to step 9 otherwise continue to step 5.
5.Uninstalling any new program(s) that have been installed recently may free up your application to start working again. If you would like to try doing this be sure that you have at least a basic understanding of how to install and unistall software applications on your system before continuing.
6.Using the proper uninstallation procedure - uninstall the suspect application(s). If you are not familiar with the steps used to uninstall programs and applications from your system do not try these procedures.
7.After uninstalling each new application that you suspect may have been causing an issue; completely power your system down and wait at least 2 minutes before powering back up.
8.If after uninstalling any new software applications installed recently, and you have made sure to reboot your system, you are still getting an error with the problematic software; you can try uninstalling and reinstalling the application itself - But WAIT. Read on.