Some Of The Best Advantages Of Ivrs Technology

Imagine this: hundreds of thousands of customers are calling your office receptionists and your traditional phone network is always busy

. Moreover, most of the calls are confusing, as its extremely difficult for you to focus on every issue. You remember what troubled the first customer or what business needs you met of the second or third customer. But as the number of callers keeping on increasing, you simply find it difficult to keep a track on it. Result: chaos at its very best. To resolve all issues related to customer acquisition, retention and your customer care management, you need to focus on various issues. One of them can be to install an Interactive Voice Response System. What is an IVRS? Well, IVRS is the acronym for Interactive Voice Response System. In this category,a computer is installed to interact with humans through the use of voice and DTMF tones input via keypad! Yes, you can handle all calls through your computer directly. Believe the luxury and comfort in handling thousands of customers online without any issues! Such is the power of IVRS that you can easy a lot of issues for customers even at one go.

Generally, the major issue for which IVRS functions are installed is to handle large volume of calls. Larger the number of callers, difficult it is to manage them on traditional phone networks. To ensure that you are able to manage all right from the first to the last customer, you must install IVRS systems.

It tremendously saves time and boosts your efficiency for your customer care executives. It is very simple to use. It allows you to configure Call Flows using the advanced technologies in IVRS design. Your business executives dont need to know about complex programming.

You can also scale up operations effortlessly. It is possible for you to increase your capacity without investing in propriety hardware or other type of extra hardware required for operating the phone system.

You can easily store your voice logs in any format that suits all your needs. You can also search through voice records based on parameters such as customer care executive that handled the call, time-line, disposition, etc., and use multimedia features (replay, rewind) and hosts of other features.

If you want the productivity of your company and boost operation efficiency, you can do it by comprehensive reports. You can analyze productivity and performance via GUI, a popular Graphics User Interface designs. There are also various features like web-based, real-time reports. You can also export the reports to multiple formats (PDF, CSV) for easy readability and for multiple user access.

by: AnshuRoy

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