Sony Ericsson Was The Consumer Question: Repair Mobile Phone Experience "tractor" - Sony

Just bought a new day Mobile The quality problem

, originally enough, "chest tightness" consumers Miss Xu did not foresee was that the more bizarre "story" yet to come this phone

Service On. Pits actually "change day by day"

This year on August 15th, Miss Xu in Shanghai to a

Home Appliances Supermarkets to buy the one

Sony Ericsson Brand mobile phone, can only use just a few days, the new phone on the failure occurred: either make or receive calls, the phone screen will keep beating like waves.

In the dealer's recommendation, on August 22, that is, buy this phone after the first 7 days, Miss Xu came to the health of the Sony Ericsson service station on the road, repair the product. However, when the service station staff told her that there's trouble may be due to software problems resulted in the normal use of cell phone does not have quality problems, it is not necessary to detect the phone.

Heard argument pits, Miss Xu retrieve only phone. However, the fault is not resolved, re-use, the phone's screen or from time to time the jumping. So, on Aug. 23, her second to the maintenance station. But the strange is only one clear day, the maintenance station has become a claim, not the phone quality is no longer maintained, but requires that consumers "stay in machine testing."

Few days later, Miss Xu received a repair station's test results?? "Appears on handset performance failure." But when she asked back for this machine, the repair station has indicated, on Aug. 23 is to buy the phone on the 8th day, more than 7 days refunding period, can not back machine, only replacement. "Clearly is delays in the maintenance pit their time, how could not let me back machine? This is obviously not fair", Left with no Consumer Center immediately to 12365

Complaints . 7 three bags of how operators should

12365 Contact the staff of this station's head of maintenance, the responsible person, while recognizing that consumers have come on August 22 warranty, but that the maintenance staff did not detect her cell phone, not maintenance. Later, he corrected himself and said that mobile phone consumers, even on August 22 daily repair has also been more than three bags of the first 7 days, unable to return machine. The person in charge of the two sets of saying whether there is any basis?

Under "Consumer Protection Law," Article 3, "the operator to provide goods or

Service , In accordance with national regulations or the consumer agreed to undertake repair, replace or return or other responsibilities, shall perform in accordance with national regulations or the agreement is not intentionally delayed or rejected. "

Experts said that this service station "did not want to test" of the three packs in clear violation of the provisions of the phone as a dealer or repair station should talk about faith. Consumers to make the day testing the phone Naqu center, consumers should test, not with three bags of evading and delay behavior, so this phone should be considered on August 22 has been reported on the repair.

Period for the calculation of three packs, "mobile phone repair replacement return the liability of goods" clearly written from within 7 days from the date of sale, if the product has performance problems consumers may request the return plane. According to the "Civil Law" Article 54, "Law, the terms in accordance with the calendar year during the month, day, hour. Provisions in accordance with the hourly rate for the period, from the provisions of the start. Provides in days, months, years calculation period, the beginning of the day is not entered, the next day from the start. "

Therefore, in accordance with the "Civil Law" requirement, the day after invoice is the first day of three bags, which means that on August 22 at the Miss Xu purchased by the scope of mobile phone to enjoy the last day recoil mechanism. In the face of the facts and the law, this pit had to be issued to consumers maintenance orders, the final consumer to

Sell

Point and returned the phone.

by: gaga

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