A lot of companies talk about customer service at Square Peg we actually deliver customer service we believe to be tops in our industry
. We know this to be true because over 40% of our clients are referrals from past clients. If you are not satisfied with your website design we will refund 110% of your deposit as a way of making good on our efforts. Believe it or not we even get referrals from clients that we refunded money to. Why, you ask, because no other professional company actually pays you for your time if you are unsatisfied.
If you do great work and deliver a product that the client is 100% happy with there really is no problem and no cause for concern. We never intend for a situation to gt to the point to where a 110% refund would be needed but no one is perfect. That is again where we differ from our competitors. We do not take every deal we are offered. We take project we know we can complete at the highest level. Doing so leads to happy clients and future customers from those happy clients.
It is not uncommon for us to receive referrals from current clients before their project is even completed. Why, well it is simple really, we do what we say we are going to do when we say we are going to do it. I know it sounds simple but today fewer and fewer companies are willing to hold themselves to such a high standard. If some thing happens and we are not able to deliver on what we said we would do we simply give you a straight reason and continue. Honestly is a dying form of communication but it is the easiest way to communicate.
You will never here anyone from Square Peg Web talk about being a Fortune 500 company or an INC 500 company but you will here us talk about great customer service, that is the difference we are willing to put our own money on.
Our simple formula is one that our Grandparents grow up on and would be proud to see living on today.