Start Of The Call Center Industry In The Philippines And Their Services

The success of the call center industry in the global market is not only because

of cheaper manpower as well as the skills and fluency in English, but it was also because of the continuous growth and evolution of live answering services that the call center industry of the Philippines had offered to the global market.

Start of the Call Center Industry and their Services

The call center industry started when a number of third-party companies had started to provide Live Answering Service to their clients. Eventually, the demand grew which also led to the growth of call center companies and agencies in the Philippines offering their own call center services to different businesses in the Philippines.

One popular example of a call center company in the Philippines is Magellan Call Center, which was founded in 2005, the same time that the demand for call center services had significantly grown in the Philippines. However, what made Magellan Call Center unique from other call centers is its collection of Business Answering Service that not only offered live answering services to large companies and corporations, but also to small and medium businesses in the Philippines.

New Call Center Services

The demand for call center services in the Philippines came not only from larger businesses, but there were also a number of small and medium businesses that craved to outsource their plans for call center services. However, most call center companies and agencies in the Philippines aims to offer their services to large companies and corporations with their own Live Answering Service such as customer care and technical support.

Although there are those that made use of these services, many small and medium businesses in the Philippines didnt find any use for these services for their business. Another reason is because of its expensiveness. However, when call center companies such as Magellan Call Center was founded, small businesses were given the chance to make use of live answering services that fits their businesses needs.

Expansion through their Services

Other than providing the solution that these small and medium businesses needed to compete in their own markets, the call center industry had also gained access to other markets in the Philippines, allowing their own services to evolve to the needs of every business, big or small, in the Philippines.

Eventually, through its continuous evolution to provide the best call center service in the global market, allowing with Filipinos ingenuity, the Philippines is now known as the call center capital of the world, overtaking India as the leading provider of call center services in the world.

by: Nancy David

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