Success Of A Call Center Company In The Philippines

. One of the most popular and recognized call center companies is Magellan Call Center.

Success of a Call Center Company

The call center industry is one of the most successful and one of the largest industries in the Philippines today. Part of what made it successful is because of its massive growth in only less than a decade, which is rare in any other types of industries in the Philippines.

Along with the growth of the call center industry is the growth of call center agencies and companies in the Philippines, both in success as well as in numbers. One of those that gained a lot of success in that time was Magellan Call Center.

Like many other call center agencies in the Philippines, Magellan Call Center operated small, with only a handful of agents and a few popular inbound call center services such as Order taking service, answering service, and other popular types of call center services available in the Philippines.

According to many industry experts, part of the reason why Magellan Call Center became successful is because of their call center service packages which are aimed to provide outsourced services to small and medium companies in the Philippines, allowing them to focus more on their core business rather than handling their own call center department.

Because of their services as well as other call center services by similar third-party companies and agencies in the Philippines, many companies and businesses in the Philippines gained a lot of success in their own market. This also led to the increase of demand for call center services in the Philippines and the success of the call center industry of the Philippines.

Offshore Call Center Services

Other than offering their Order taking service or any other call center services to local companies and businesses, Magellan Call Center have also made their outsourcing services to offshore companies, particularly for those coming from western countries such as in the US.

Part of the reason why many western companies have chosen the Philippines as their main resource for outsourced services, particularly in call center services, is because of Filipinos keen understanding and fluency in using the English language, as well as cheaper workforce which gave the Philippine an edge in providing offshore outsourcing call center services in Asia.

Because of this, call center companies and agencies such as Magellan Call Center have grown significantly. From a few agents, Magellan Call Center had grown to over 300 highly trained agents in two different offices in Metro Manila.

However, though successful, Magellan Call Center is still known to offer their call center services such as their Order taking service to small and medium companies in the Philippines, allowing them to gained success in the growing call center industry of the Philippines.

by: Nancy David

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