Success Of The Philippines Call Center Industry

Magellan Call Center is one of the many successful call center companies in the Philippines

, offering some of the best collection of call center services and Live Answering Service for small and medium businesses. And like many of its competitors and partners, Magellan Call Center became successful because of outsourcing.

Success of the Call Center Industry

The call center industry of the Philippines is considered as one of the most successful industries in the country. It was even considered as the Sunshine Industry of the Philippines due to its massive expansion within only less than a decade. The reason why the industry have significantly grown so quickly is because of its outsourcing services, particularly those that offers their services to foreign companies.

Like Magellan Call Center, many call center companies started from small, offering Live Answering Service to small and medium companies in the Philippines. However, because of the Filipinos keen knowledge and understanding of the English language, along with a cheaper work force, many foreign companies decided to outsource their call center service in the Philippines, such as by hiring call center companies such as Magellan Call Center.

Eventually, the call center industry of the Philippines grew, while introducing a number of new call center services and Live Answering Service such as travel services, technical support, education, customer care, financial services, as well as business-to-business services including online business to customer support, and online business to business support.

Other than just outsourcing, many multinational companies have also expanded their company by establishing offices in the Philippines. Some of the most notable multinational or foreign call center companies in the Philippines include Sykes, Convergys, Accenture, eTelecare, and many more.

Downturn of the Call Center Industry

When Global Recession had hit the world, which caused a massive downturn in US economy, many call center companies and agencies in the Philippines have also suffered heavy losses, while some have even closed down due to bankruptcy.

The reason why the call center industry of the Philippines was heavily affected by Global Recession is because most call center companies in the country depends on their foreign clients.

Todays Call Center Industry

After Global Recession, the call center industry of the Philippines have steadily picked up its pace. Many companies that survived Global Recession are now considered as some of the most successful call center companies in the Philippines today. One popular example is Magellan Call Center and their expanding call center company.

by: Nancy David

POST COMMENT

Manila - A Famous City to Visit in The Philippines Manila - A Famous City To Visit In The Philippines How To Get A Philippines Fiancee Visa How to Get a Philippines Fiancee Visa Growing Success Of The Call Center Industry Of The Philippines Call Center, Successful Industry Of The Philippines Virtual Assistant Philippines Filing Forafiance Visa Forthe Philippines How To Get A Philippines Fiance Visa After Your Fiancee Receives Her Philippines K1 Visa Growing Success of the Call Center Industry of the Philippines Call Center, Successful Industry of the Philippines A Jump with a View- Skydiving in Scenic Philippines