Tata Indicom is the worst.Please Read

Tata Indicom is the worst.Please Read

Tata Indicom is the worst.Please Read

had originally opted

Tata Indicom is the worst.Please Read

for one of their unlimited download plans at Rs799 at a speed of 256 kbps. The internet stopped workinge every now and then but it was bearable.

About two months ago I was looking through the plans of other ISP's in mumbai and saw that most others were providing a speed of 750 kbps for the same price. I decided to go for Tikona's Wi Bro connection and put in a disconnection request with Tata. A day later I got a call from someone on their retention team asking why I was disconnecting, I was told that they would change my plan to DS346 New ADSL 786kbps Residential at a rental of just hundred rupees more. I agreed and the cancellation request was rescinded.I was told the speed change would take place in a few days. After about a week I was still getting speeds in the range of 200-250kbps. I called their customer care and was told that the minimum speed was 192kbps and maximum was 768 kbps so what I was getting was according to plan. I still insisted they accept a complaint however nothing came out of it.

I again filed a cancellation request again(by this time I'd had to pay for both the Tikona and TATA connection) I was contacted by their retention team who assured me it was only due to a technical problem the speed hadn't been increased and that this time around infact I'd get a speed of 768kbps to 1 Mbpshad originally opted for one of their unlimited download plans at Rs799 at a speed of 256 kbps. The internet stopped workinge every now and then but it was bearable.

About two months ago I was looking through the plans of other ISP's in mumbai and saw that most others were providing a speed of 750 kbps for the same price. I decided to go for Tikona's Wi Bro connection and put in a disconnection request with Tata. A day later I got a call from someone on their retention team asking why I was disconnecting, I was told that they would change my plan to DS346 New ADSL 786kbps Residential at a rental of just hundred rupees more. I agreed and the cancellation request was rescinded.I was told the speed change would take place in a few days. After about a week I was still getting speeds in the range of 200-250kbps. I called their customer care and was told that the minimum speed was 192kbps and maximum was 768 kbps so what I was getting was according to plan. I still insisted they accept a complaint however nothing came out of it.

I again filed a cancellation request again(by this time I'd had to pay for both the Tikona and TATA connection) I was contacted by their retention team who assured me it was only due to a technical problem the speed hadn't been increased and that this time around infact I'd get a speed of 768kbps to 1 Mbps

I again foolishly decided to trust them. Same story repeated. No difference in speed and bored customer care who couldn't care less.Now my third and hopefully final cancellation request is being processed. I don't know if Tata's retention team is officially encouraged to lie but I do know that I will never be using their service again and will do my best to make sure that no one in my immediate circle goes for their service and neither am i going to be paying this month's bill. How can these people so blatantly lie to their customers.

I again foolishly decided to trust them. Same story repeated. No difference in speed and bored customer care who couldn't care less.Now my third and hopefully final cancellation request is being processed. I don't know if Tata's retention team is officially encouraged to lie but I do know that I will never be using their service again and will do my best to make sure that no one in my immediate circle goes for their service and neither am i going to be paying this month's bill. How can these people so blatantly lie to their customers.

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