Telephone Answering Service: No Machines Or Extra Staff.

Frequently missed phone calls and perpetually engaged phone lines are amongst the worst publicity a business can give itself

. In addition to presenting existing customers with a bad experience and a negative opinion, it can be enough to persuade them that their business may be more highly valued elsewhere. Potential clients calling to make an enquiry will not call back if another company in the field picks up their phone and gives them the time of day. Missed sales calls directly cost a company money. Front-of-house is all customers see of many businesses, the reason that secretaries are so popular. But in a smaller business with smaller profit margins, the wage for somebody dedicated to call handling may not be possible or justifiable.

Many companies leave an answering machine to ensure that no calls are missed, but this is not an infallible system. In addition to the technical errors that can occur with answering machines, the majority of callers would prefer to speak directly with another human being anyway and so do not leave a message.

With the telephone answering service provided by CallAngels, stepping out of the office for a minute or several days need no longer be a cause for concern regarding unattended phones. The service comes with a free 0800/0844 number which can be manned twenty-four hours a day, on certain days of the week, or at peak call times. The way the service is employed is totally at the discretion of the company using it. Operators can be used simply to take messages or to perform more complex tasks such as managing appointments and card transactions. All activity will be reported back via e-mail, or optional SMS notifications.

Adding professionalism and amiability to a company is simple with this telephone answering service, removing the stress out of call handling in any busy company.

by: Gareth Hoyle

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