Telephone Management Offered As Software As A Service

Software as a Service (SaaS) is a refreshing alternative to stand alone Telephone

Management software and generally represents outstanding value for money.

The basic model comprises of an on-site installation of a data collection device or call buffer capable of reliably transporting call records (or CDR) over the Internet to a host application. Once received by the host the call records are rated (costs are applied) and inserted into a database, the host application make reports available in a number of formats including HTML, PDF, and Excel.

The end user can access a full Telephone Management package via a standard web browser. Generally the application is full featured containing all the facilities you would expect from a stand alone software package, with the advantage of easy access, and an additional service layer added by the Service Provider.

Internet services take advantage of inherent economies of scale, leveraging their investment by servicing many thousands of sites from one location. Some examples of the efficiencies created include making full use of server hardware, software licenses and people skills. These economies impact positively on the price of the service making the cost of ownership much lower that comparable stand alone software packages.

Initial cost of installation and provisioning for Internet based Telephone Management will generally be lower than that of comparable stand alone software with the only expense being the call buffer and its associated installation costs.

Service Providers generally have their favorite call buffer, with pricing varying between $200 and $600 the buyer should be aware of the performance features effecting the price to ensure fair value for money. Some service providers also offer free data collection software, the end user should then provide a reliable PC. In general, installation time will be around one hour.

Web based telephone management services reduce service cost dramatically and at the same time, set a new benchmark in service delivery converting a product based offering into a service where the provider can actually detect potential problems automatically and take corrective action even before the customer is aware there may be a problem.

Telephone Management as a web service gives the a comprehensive view of customer data, enabling the service provider to add more value by offering consulting services to keep the clients telephone environment appropriately provisioned with the right number of lines with the optimal call discount packages offered by the telephone companies.

As an end user, if you're seeking improved services and lower cost of ownership, take the time to evaluate the benefits of Web Based Telephone Management, it is a powerful new innovation well worth investigation.

by: Mike Guile

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