Ten Ways To Avoid A Double Glazing Cowboy

Double glazing firms don't have the greatest reputation at the best of times

. Following on from our Top 10 tips for choosing double glazing here are a few ways you can avoid having your fingers burned.

1. Go by word of mouth. Friends, relatives, neighbours all are good sources for recommendations. If you're still stuck, an established firm with a good local presence is probably your best bet.

2. Ask for a contract. A scribbled, handwritten note isn't enough, so make sure it's on headed paper and that you keep multiple copies.

3. Don't be pressured. If you're getting an aggressive sales pitch, the chances are the company isn't that concerned with its levels of service. Politely and firmly say 'No'.

4. Don't be doorstepped. Unsolicited visits from sales people should spell trouble. Reputable installers don't need to drum up trade this way, so look elsewhere.

5. Know what you want. If you do your research, you'll be prepared to ask the right questions and, just as importantly, spot the wrong answers.

6. Be wary of discounts for cash. It might be tempting, but you're passing up on proof of payment. In terms of protection, your credit card may be the best bet.

7. Be a detective. Companies House lets you perform an online check of businesses, so if you think something's up, get digging.

8. Check the lists. Some councils or consumer groups produce 'reputable traders' lists. Another great source if you can't get personal recommendations.

9. See for yourself. Don't be afraid to ask to see previous work, or read some references from previous clients.

10. Trust your instinct. If you're in doubt, it has to said that you're probably right. After all, you're leaving them in charge of your most valuable possession your home.

by: Sarah Wyattle

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