Texas Answering Service Grants Employees Of One Company Greater Freedom To Manage Workloads

Heres a scenario: youre in your office working on a new business proposal

, your door is closed, and youre completely tuned in on your work. Then, the phone rings. Its Jerry in the New York office, and he wants to talk about a client meeting. You hang up with Jerry. The phone rings. Its a potential sales lead with a question that could have waited. By the time youre off the phone with the lead and have returned to your work, youve totally lost your train of thought. Its already 4 PM, and you have to have the proposal ready in an hour.

Weve all been there in some shape or form. This was a repeat scenario for me, and I was sick to death of it. The manufacturing industry is wrought full of obstacles for managers, but for the last ten years, Ive never encountered a scenario as frustrating as this one. This past summer, I decided to do something about it.

I was at the grocery store one day buying my usual collection of organic products for the week, and I happened to run into a friend of mine. The friend had just gotten a new job with an operator answering service. We had corresponded over email about it, but I had yet to get the full details of what exactly his new company did.

A Texas answering service, he said, is the only thing standing between you and administrative freedom. Considering my aforementioned scenario, I was more than intrigued.

I prodded him for more information. He told me that an operator answering service is the perfect option for optimizing efficiency in the workplace, especially for a manufacturing firm. With more than 45 years of experience in the business, the Texas answering service employs trained, quality professionals to field any type of phone call you designate in a tactful, skilled manner.

In order to answer calls with the right information, the professional operators leverage a combination of pre-built scripts and your companys knowledge base to respond to customer inquiries and internal calls. Important messages can be delivered by a wide variety of mediums like fax, phone, email, web retrieval or text message, to name a few. Calls are answered in a timely fashioned, guaranteeing the highest quality service for your customers.

This seems too good to be true, I told him. How much does it cost?

He answered, I assure you, its affordable. And on top of that, we do free two-week trials so you can figure out whether the service is right for your business.

He had me at free. What harm could a test-run do? So I called the operator answering service the next day and got my company set up with a free trial. Following the trial period, there was already a noticeable difference; managers were free to walk the factory floor to make sure we were finishing projects in a timely manner, and lesser staff was able to leverage their time towards getting the projects done. The service captured quite a few leads for us, and we began to see a rise in business.

by: Joseph Backman

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