The #1 reason people (and organizations) fail to improve customer service

Why are so many individuals and organizations failing to improve their service

? Most really just don't take it seriously. They rest on their laurels, rely onoutdated strategies, then find ways to rationalize theirinaction. When challenged, they pooh-pooh the need for change ,or argue thatcustomers are becomingunreasonable. Very few have the courage to look in the mirror.

The #1 reason people (and organizations) fail to improve customer service

By: Shaun Belding

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