The Brief Introduction Of Performance Reporting

With the fast development of technology, a new product called Mitel 3300 IP Communications

Platform with the function of performance reporting has appeared in the market. It provides enterprises with a highly scalable, feature-rich communications system designed to support businesses having from 10 to 60,000 users. Besides, it provides enterprises with IP-PBX capability and a range of embedded applications, including standard unified messaging, auto-attendant, ACD, and wireless gateway.

Operating across virtually any LAN/WAN infrastructure, it provides seamless IP networking, allowing for full feature transparency within distributed environments by supporting networking standards such as Q.SIG, DPNSS, and MSDN. It also provides organizations the ability to protect existing investments while delivering all the advantages of a converged infrastructure.? Readily scalable, it can efficiently meet the needs of users in small, medium and large enterprises with single and multiple locations. It can interoperate with traditional PBX systems to enable enterprises to evolve departments and facilities toward IP at a pace that makes sense for them. It also integrates rich call-handling, telephony features and networking.

One of the important functions of Mitel 3300 IP Communications Platform is performance reporting. This function provides you the information you need to monitor your systems and manage your staff. You would be warned when a problem, failure or delay occurs on your communication systems.

It is easy to keep track of performance and service level trends by customizing reports to meet your specific requirements. You will be allowed to fairly compare the performance of every agent with the average level of the work group or the company standard.

Performance reporting can be modified based on the company, work group or individual performance so that progress and improvement can be benchmarked and followed. It not only provides you incoming communication information, but the measurements of outgoing responses for voicemail and email will be received.

These alerts that are customized to your organizations standards are working all day long to keep track of information such as whether a voicemail box is full or a certain employee is responding to voicemails right away. When the abnormal situation appears, these alerts allow you to provide immediate feedback or coaching for an agent. In general, it will increase customer satisfaction to improve response time.

Now, as performance reporting can help a company monitor the communications system and evaluate the performance of agents, Mitel 3300 IP Communications Platform is becoming more and more popular in the market.

by: Griffin Hill

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