The Continuity in Reputation Management

The Continuity in Reputation Management

The Continuity in Reputation Management

The factor of continuity plays a major role in online reputation management. Like search engine optimization, reputation management services cannot take a day off! There is no scope for the reputation management team to stop work completely, even for a single day. They may not actively be working on the project round the clock, but they have to be vigilant at all times. They have to keep a close tab on how the process that they are carrying on is taking shape. It may be through checking for results regularly or by analyzing the data on a daily basis. The reports and the vigilance should always be active.

There are obvious reasons why online reputation management cannot take a break. Brands and brand users are always up and about. They are discussing brands all the time. They are consumers who are happy with what they have bought as well as those who are not satisfied. You can never be sure when they decide to make their voices public through articles or blog posts. An explosive blog post that reveals some ill-conceived notions about your brand will be harmful. Prospective users might get repelled. The reputation management team has to bring these posts out from their respective networks and address the issues that the author has talked about. The response time cannot take days. Such content can get viral at the slightest span of time. The reputation management services team must not allow any delay in rising to the occasion. And if such a thing happens while the entire time is out for a weekend, your clients will not be happy!

Now we come to the question of manpower in online reputation management. All reputation management teams do not have the required workforce strength to deploy human resources round the clock. This is not feasible either, because the executives working on the job may not have anything to do other than keep a tab on the developments. That is not something that offers a favorable ROI for the reputation management firm. In that case, the best way out is to make use of Internet tools. For example, Google Alerts ensures that you receive an email from Google when the keyword you have registered with is used in a post that is cached by the search engine. It is virtually impossible to manually check through every post on the Internet. Make use of Web 2.0 tools to keep track. Your low response time will also make a favorable impression on the clients that you are working for.

Moving ahead, an online reputation management team has to keep an ear on the social media buzz. Users on the social media circuit are always talking to each other about brands. The reputation management team should create a group or community for the users to talk on. That way the team can have administrative control over the discussion and also shape opinion. In this case too, the work of reputation management services must carry on without a break.

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