The Evolution of Answering Services in Chicago

The Evolution of Answering Services in Chicago

When considering a Chicago answering service, one may think that this is a relatively recent phenomenon. But this not really the case since pagers and cord-boards were not really the beginning. Initially, an answering service involved a network of people, as opposed to machinery. For example, if a physician was needed in an emergency, the answering service would have an actual map of neighbors and other individuals alone the doctor's route home. If an emergency arose, the doctor could be encountered at any point along his path homeward. The members of the doctor's network would hold up signs that would be visible to the physician. These signs would prompt the doctor to call their office for the important messages.

The next big innovation had to do with the use of radio frequency pagers that could contact a person anywhere in the city or town. The very first models only made a "beeping" sound, which indicated to the user that they needed to contact their office. There were no telephone numbers associated with these pagers. Therefore a terminal frequency had to be established for each pager. However, since this was a radio frequency operation, it was a simple matter to include voice capability with the pagers. This was the limitation of a historical Chicago answering service.

However, a Chicago answering service has gone far beyond that. These older technologies, in no way, mirror the capabilities of a modern answering service. The digital computer age has changed just about everything in our lives. This is especially true when it comes to managing some of the more unwieldy aspects of customer service. By this, I'm referring to the daunting task of answering all of your customer's calls.

With a Chicago answering service, you can have the capability to expand the scope of your business. This entails having your callers reach a live receptionist 24/7. This can give a professional look to your organization. It can also help to add new clients by answering any questions prior to them contacting you during office hours in order to arrange a contract or sales order.

In this day and age, you need to be in touch with your organization, even when you're not in the office. A Chicago answering service can get in touch with you when the need arises. In this manner, calls are filtered and your valuable time is not wasted. And one of the best features of this type of service is its affordability.

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