The Long-Lost Principle of Customer Service

The Long-Lost Principle of Customer Service

December 23, 2010 In today's world, word-of-mouth referrals have all but disappeared. Multitudes of websites offer peer and professional reviews of everything from restaurants to retailers, and cover any and all imaginable and reviewable points. Gone are the days when one exceptional dish was enough of a reason to trek to a friend's favorite restaurant unless, of course, it got a great review on Yelp for every possible applicable category (and then some)!

Jay Suites' commitment to service is much deeper than a desire to rise to the top of every web-based ratings site possible. Our feedback (in our opinion) comes from much more expert sources than teams of reviewers brainstorming around a table; rather, we rely on our tenants to let us know what kind of a job we do every day. It is understandably difficult to run a restaurant that gets both good reviews and repeat customers it is even more difficult to run a serviced-based organization where your reviews come exclusively from the same clientele base day after day. Our tenants are not just operators of their own business organizations they are also our clients. Whether they are in their offices working away, using a conference room for the most important sales pitch of the year, or taking a much-deserved day off, we care that we are doing the best for them and their businesses. We strive to provide the best for every individual that we expect to walk in our doors every morning, and we do so without compromising the excellence of our products.

In the serviced office space business, one of the hardest days to get up and go to work is a day when a long-standing tenant is scheduled to move out. For the company that's relocating, this is an amazing day they've likely grown enough in size and revenue to build out their own office space and sign a long-term lease; this is the corporate equivalent of going away to college. For those of us that have helped these firms grow from their start-up days, and watched last years' major crises inspire this year's next big thing, these are bittersweet occasions. The "-sweet" side of these experiences are the realization that even as the boxes are loaded onto the truck and bound for a new prestigious address, we at Jay Suites are still in the process of marketing ourselves and impressing our tenants. It is the same commitment to excellence that made our clients choose us initially, and that we will bring to moving day. We've spent between six and 36 months watching businesses grow from shaky start-ups to major market powerhouses, and we are not about to stop providing the services and personalized support synonymous with the Jay Suites brand, simply because a business is no longer located in our space.

It is this personalized commitment to the businesses and people we serve that makes Jay Suites' staff continue to go above and beyond clients' expectations during the final phase of their stay with us. It is because businesses have grown with our help that we are willing to stay well into the late evening to accommodate even the most stressful of weeknight moves, or roll up our sleeves to move furniture after a long day. It's no coincidence that service this exceptional motivates tenants to whip out their smart-phone and submit an incredibly positive online review of our products and services, even on their last interaction with us. Jay Suites' example of outstanding client support may not be widely followed, but if it were, we can guarantee fewer businesses would waste precious time and resources chasing down reliable service.

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