The Moving Industry Is Changing For The Good

The development of more robust management and operational software is creating a

new dimension to the moving and storage industry, allowing it to be much more customer-focused and responsive to customers' needs. This has already begun to improve the moving experience, and those who plan to move in coming years can expect the industry's customer service to improve even more.

One might not think of moving and storage as an industry that's ripe for innovative technological solutions, since they are such real-world businesses. Moving isn't about technology: it's about packing things into boxes, putting the boxes in a truck, and hauling them to a new address. Computers don't tape boxes, pack up kitchens, or store twenty-seven boxes of stuff that you don't need but can't quite bring yourself to throw away.

But moving isn't entirely those un-technical things. One of the key aspects of moving, in fact, is the logistical framework, and that can be enhanced dramatically with technology. From planning when to move to predicting the total cost of the move and how that cost breaks down at each step, much of what makes moving frustrating is more logistical than practical. By supporting the logistical decisions, moving and storage companies are revolutionizing the way we move.

There are two primary ways that moving and storage companies support their customers logistically. One is with front-end solutions that support planning and provide important information proactively. Another occurs in the back-end: larger moving and storage companies use their own enterprise management software to benefit customers.

There are a number of front-end solutions that are now available to moving and storage customers, and those solutions are likely to become more robust and effective into the future. For example, most moving truck rental companies provide checklists and other online tools to help you plan the packing and unpacking process. And they provide seamless online links with partners, so that you can add storage to a truck rental without having to do additional shopping. In addition, these partnership offers often involve a customer discount.

The back-end solutions aren't as apparent, but they are also quite helpful. Most large truck rental companies, for example, run fleet management solutions, which automate the maintenance and use plans for their equipment. Those programs help customers by ensuring that equipment is at the pickup location and that the equipment receives all necessary maintenance, reducing the likelihood of an equipment failure or breakdown.

Both of these service provisions are likely to become more robust in the future, as technology continues to improve and as more solutions specific to the moving and storage industry are developed. The proliferation of smartphones will eventually give us access to all kinds of information as we move, and in general the front end planning tools and back-end software systems will become more efficient and more beneficial to customers.

Unfortunately, all the online planning tools and logistics management software in the world won't change the fact that you (or someone you hire) will have to pack up all your worldly goods, transport them to your new address, and unpack them again. But odds are that the moving and storage industry as a whole will continue to become more customer-service focused as technology improves its business processes and makes the experience more efficient for its customers.

by: walterbolick

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