The Office Manager And The Emr

It is extremely common for long serving members of the practice to assume administrative responsibilities to aid the practitioner.

Marianne - a Practice Management consultant in the US points out that 60% of practices she has worked with, employ an office manager or administrator who has worked up from a position of receptionist or a physician assistant. Physicians are usually not trained in finance, marketing, business processes or human resource management, therefore an office manager can help in deciding how to best attract patients, manage costs, manage staff and raise practice profile.

With recent developments in HIT, the responsibility of EMR implementation also falls on the shoulders of the office manager. The shift from paper to EMR and the changing workflows during the implementation phase, require utmost dedication and attention to detail. EMR implementation is a unique process for every practice, varying by size, specialty and the involvement of the staff and the physician. The office manager plays a pivotal role in implementation of the EMR, ensuring that each staff member is comfortable with the transformation of the practice workflow.

Post implementation, the office manager may have to deal with staff turnover, orientation and training. The initial resistance is mostly due to the lack of IT skills or the change in job description, but once the system us up and running, the increase in productivity and efficiency brought in by the EMR can definitely aid an office manager's cause.

An EMR can significantly affect the cost associated with running a practice. The cost of medical record filing, storage and printing can be significantly reduced, saving up to $3 per medical chart. The improved patient data management also helps physicians to manage their patients more effectively whilst improving efficiency and saving time. This increase in efficiency enables the provider to see more patients in a day and results in increased revenue without compromising on quality of care.

The role and responsibilities of an office manager have evolved significantly over the years with the incorporation of challenging aspects such as corporate direction and workflow management. With the introduction of the meaningful use by the government, a small practice can gain further benefits in the form of financial incentives. Compliance with the Meaningful Use objectives requires close inspection of each measure along with ongoing progress reviews. With careful administration, management and information dissemination aided by the EMR, a practice manager can ensure financial incentives for the practice.

by: Frank Quinn

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