The Pitfalls of Choosing a Live Operator Answering Service

Author: Kurt Duncan

Author: Kurt Duncan

How often have you had to miss an important client phone call because of other things going on? While you might have a voicemail system or answering machine, chances are pretty good that not getting a live answer can really put out your customers. To combat this, many business owners and entrepreneurs have turned to a live operator answering service. While this is an excellent way to provide better customer service and avoid problems engendered by missing phone calls, it can also be problematic. The most difficult aspect of the process is choosing the right service for your needs. What happens if you make the wrong choice? Actually, there are several factors that can make a seemingly good choice turn out very badly. However, one of the most prevalent is the work from home operator. More and more people are choosing to work from their own homes, running their own businesses, or subcontracting to larger companies. While there is nothing wrong with this (everyone should have their own business, right?), it can lead to some pretty horrible situations for your company. Why is this a bad thing? How can a live operator answering service harm your business? If the system you choose makes use of at-home operators, you can give your customers a very wrong impression. Many at-home workers have families with young children. If the operator is not able to answer calls in a quiet, secluded area, what might your customers think of the noise and bustle created by children? Its certainly not a professional image. Therefore, you need to choose a live operator answering service that staffs their systems from a business location, rather than making use of at-home workers. Obviously, at-home workers can be quite skilled and can provide benefits. However, the chances of your customers and clients encountering an unprofessional situation are considerable. This will reflect directly on your company. You cannot afford to take that risk, as it will lead to a tarnished reputation, lost customers and lower revenues. Therefore, you need to take time to research the live operator answering service you intend to choose. Where are their call centers located? How many call centers do they employ? Are their employees trained and certified for privacy needs? Do they use at-home operators or are they professionally staffed, in-house operations? The answers to these questions are vital. About the Author:

TeleMessagingUSA provides professional answering services to companies looking to improve their customer communications. TeleMessaging USA has been providing telemessaging and business answering services to businesses for more than 15 years and provides after hours, weekends, holiday and peak answering services.

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