The Rewards Of Having A Professional Answering Service Provider
The answering service call-center should have a place in the list of the most hazardous occupations
. Customers nowadays have retrograded into demanding, intolerant and ill-tempered beings. Be it making reservations and bookings or placing an order, they somewhat make life challenging for customer service associates. Cutting edge technology still can't hold a candle to the knowing, calming and soothing voice on the other end of the line addressing the concern of an irate customer. This is exactly what an answering service call center can provide you
You may have outsourced your answering service to a company that can 'talk the talk' but can it 'walk the walk?' Having asked that, what should your outsourced inbound call center do for you?
Take in and process orders and reservations with speed and accuracy
Clearly identify and understand your customer profile and the industry to which you belong
Expect a high level of business presence while making sure each call is ably handled professionally according to the customers needs
Cost effective customer service.
Having an outsourced staff guarantees that your company can focus more on its core functions or core businesses, leaving your business with nothing but a streamlined, well-oiled operation. Long call waiting, hold times and dropped calls due to massive call volumes are but a memory because your outsourced team works side by side with your in-house staff so that no call bounces off.
Having your own toll-free number associated with your business has its perks and is not easily overlooked. You may be a local company now but your presence will be felt on a national level. Callers never know that they're really speaking with an answering service operator, because of the manner and the efficiency. They can even do everything that their daytime counterparts do, from taking orders or providing caller support, to taking messages.
A full-time answering service eliminates costs associated with providing a physical workplace for the agents, the technology needed to maintain an answering service, hiring and maintaining additional employees including vacation planning, hiring and training, benefits spending, and paid overtime.
Customer trust can be destroyed at once by a major service problem, or it can be undermined one day at a time with a thousand small demonstrations of incompetence. Customer service is a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customers' expectation. Customers have memories. They will remember you, whether you remember them or not.
Answering servicedo a great deal more than just answer phones and take messages. They offer clients order taking, mail receiving and forwarding, faxing, voice mail and others that deliver support and a competitive advantage for smaller offices.
Imagine, if traditional 9 to 5 companies can earn from their sales and services given their meager work hours, think of what a company with 24 / 7 services including customer help desk can accomplish. It's true, not every company needs a 24 hour service, but any company who takes advantage of a full-time answering service will see and feel a boost in their profits thru their products and services. Order-taking is valuable to any company relying on products for sales; customers can safely purchase goods and avail of services at any time as the answering service securely transfers payment information for processing to the client.
Answering services supports a wide range of businesses. Relying on an answering service call center can provide support with your customers regarding their inquiries and concerns, often save more time, money while at the same time being able to monitor the increase in their profits.
by: Anne Geller
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