The Role Of The Ip Phone As A Communicative Device

The way in which businesses communicate between members of staff has developed enormously since the dawn of the internet

. Email has revolutionised correspondence and the internet now even plays a major role in the way we audibly interact as part of a business. The IP phone is now the market leader in intra-business communication and has significantly altered the dynamics of the businesses that utilise them.

IP phones operate using either a private IP network or the wider internet in order to make calls. This makes them an effective tool for businesses that need to communicate between branches or also within a single branch. Each device has a different extension number, making phones within a single building distinguishable from one another. The great advantage of this is that after the original set-up costs, any call to another company-owned phone is free of cost. This can save an enormous amount on phone bills, particularly in industries that require a high level of communication between employees.

Other distinctive features mark out IP phones as being a sound choice for businesses. Depending on the model your company chooses, the phones possess a range of functionality that makes them more akin to a computer. Call forwarding, call waiting, voicemail, caller ID and three-way calling are some of the more basic functions, with other slightly more complex business solutions being addressed by these pieces of technology. For example they make it possible to stage a full conference call with numerous other staff members and also send data between terminals.

This can also be useful for keeping in touch with members of staff who are no longer in the office or whose role requires them to travel. They can still communicate for free with the office with just an internet connection and an IP phone enabled headset that plugs into their laptop or PC through a USB port. Also, the travelling employee can still take all calls that were intended for his/her office through their portable device, meaning no potential client need know that they are out of the office.

For the businessman or woman, the IP phone allows them to synchronise their business phone with their Outlook email contacts in a way that is only possible on private mobile phones such as the BlackBerry or iPhone. It is better to keep business and pleasure separate after all, so with a dedicated network of business phones contactable for free, businesses should never have a problem communicating.

by: Anna Stenning

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