The Simple Truths of Service by Ken Blanchard and Barbara Glanz

The Simple Truths of Service by Ken Blanchard and Barbara Glanz

Are you looking for a way to motivate your employees to provide better customer service? Are you an employee looking for inspiration to escape the rut of your job? In either case, the book The Simple Truths of Service by Ken Blanchard and Barbara Glanz is the book for you. The book chronicles the incredible true story of Johnny, a bagger with Down Syndrome, who goes beyond the ordinary to create exceptional customer service.

Every night before work, Johnny would create a "Thought of the Day" that he would hand out to each of his customers. Because his thoughts came from his heart, customers were flocking to visit his checkout counter. In The Simple Truths of Service, you will learn how this one person was able to inspire other workers to think outside the box. For example, flowers that would normally be discarded were given to elderly patrons.

Authors Ken Blanchard and Barbara Glanz effectively show how going above what is expected ensures that customers will be loyal to individuals and organizations. When you give to your customers, your customers will give back to you.

Customers want to feel special and feel that their business is truly valued. By applying the concepts learned in the book, you can ensure that your customers continue their dedication to you.

The Simple Truths of Service demonstrates that going above and beyond customer's expectations can be fun for the worker as well. There is no reason that work has to be something to be dreaded and employees are basically living for their Fridays. Instead, use the ideas in the book to inspire yourself and your team to have a good time at work. When you have fun, your customers will have fun. Even an upset customer can have a great experience when using the right techniques.

Enthusiasm for customer service is not something that comes naturally in our country. Often, people get stuck on scripts or on strictly following company policy. The Simple Truths of Customer Service demonstrates that you need more than just words on paper. You need to put your heart into your actions. Customers will notice and appreciate it when you serve them from the heart.

Ken Blanchard and Barbara Glanz ask the question "Are you a Johnny?" Their words will inspire you to follow Johnny's example and think about your customers. Consider what they need to have a good day. Think about what you can do to make them feel valued. For example, try to mention how long your customer has been visiting you. Be sure to smile and call them by name. If you talk to a customer over the phone, make sure to smile. When you smile, your customers will hear it in your voice.

These are just some ideas on how you can provide exceptional customer service. The Simple Truths of Service by Ken Blanchard and Barbara Glanz will provide you and your team plenty of inspiration to consider other ideas. By encouraging customer service employees to be creative, you are sure to have happier employees and happier customers. Happy customers are customers that will remain loyal to your business and bring in new customers.

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