The Triumph Of Live Answering Service Over Voice Mail

More often than not, voice mail has been a good assistance to personal communication

. When we are not at home, a voice mail receives messages so that we will not miss every missive, whether it is emergency or a simple greeting. However, this does not totally apply to business. When customers call, they want to be answered right away. A negative impression is marked if they only reach the voice which says, Please leave a message.

During peak periods, there are times when not all phone calls are entertained due to limited resources. Beyond business hours, no live telephone operator is at service to answer every beep that may arrive. It is only the voice mail that waits for the customer who has the courage to feed her with information. Unfortunately, most callers do not respond to the voice mail's command. They want somebody to immediately give them the answers they highly need, not to make them wait for tomorrow.

If a business organization sticks with voicemail, it is a definite loss. Though the cost could not be measured reliably every phone call is one opportunity and if unattended, may be lost and might never come back. Just think of how unsatisfied the customers will be with such a lousy service. Consequently, this displeasure will be a stain in the name of a company, which leads to sales pipeline leakage.

To better serve every customer, it is a must that every firm has a 24/7 live answering service by outsourcing the right inbound call center. Through this, every call that overflows is directed to the service provider's telephone wires and promptly answered by professional operators. Furthermore, phone calls are answered back on the first ring, be it daylight or eventide. This, in turn, does not only give business organization a trophy for best in customer service support, but it also widens the reach and response ratio. More calls is the same as more opportunities.

A live telephone operator plus a 24/7, 365 days a year accommodation motivates customers, both fresh and existing, to patronize a firm's products and services. This is so because customers give more preference to a company which provides convenience and comfort sharply rather than to a sleeping business giant. Be it a constant reminder that when a customer cannot reach a company's line, they look for another option. If God forbid, chances are they will be calling a competitor's hotline number.

The effectiveness of an around-the-clock live answering service does not lie on the availability alone. Equally important is the personal touch that telephone operators supply. Moreover, the speed and accuracy of giving solutions to the specific problems and concerns of every customer are the best ingredients to fill the customer's demand for quality service.

When a company outsources answering service, it can also benefit from a wide array of inbound services. In addition to live operations, inquiry and complaint handling, order taking and processing, reservations and bookings may also be subscribed to expand customer service.

The primary reason why businesses breathe is not about gaining profit, but to yield customer satisfaction for every product and/or service made. Realizing revenues just comes after.

by: Belinda Summers

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