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The future of BPO delivery Market Research Report

Business process outsourcing is an increasingly competitive area with a changing competitive landscape

. In order to differentiate themselves, vendors have had to work much harder on driving efficiencies outside of just wage arbitrage, and rethink how BPO services should be delivered.

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Table Of Contents :


SUMMARY

Impact

Ovum view

Key messages

FUTURE TRENDS IN BPO DELIVERY

Wage arbitrage is not enough

Transformation

Innovation

The repackaging of platform BPO

HR BPO

Unisys

Business outcomes: a realistic goal?

IT and BPO convergence

BPO and the cloud revolution

RECOMMENDATIONS

Invest in the appropriate technology

Do not obsess about true outcome-based pricing

Realistic marketing

Cloud computing will increase competition

APPENDIX

Further reading

Methodology

List of Figures

Figure 1: The BPO platform transformation model versus the proprietary process-layer model

Figure 2: Cloud computing deployment timeframe

Figure 3: Barriers to adoption of cloud computing

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http://www.visionshopsters.com/product/7489/The-future-of-BPO-delivery.html

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The future of BPO delivery Market Research Report

By: Visionshopsters
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