The market for contact center queuing solutions Market Research Report

By its broadest definition, virtual queuing allows callers waiting on hold for an agent to hang up without losing their place in the queue

. Though not a new solution, virtual queuing is not common, despite the way in which it allows enterprises to differentiate via customer service. Despite all of the recent investments in self-service automation and solutions that optimize agent productivity, virtual queuing solutions seem to be a neglected area. When properly deployed, they can offer genuine business benefits, improve customer satisfaction levels, and reduce contact center staffing costs.

Table Of Contents :

Executive summary

In a nutshell

Ovum view

Key messages

Market developments

Introduction

Defining virtual queuing solutions

Differentiation between FIFO and scheduled callbacks

Varying degrees of complexity

Technological developments create investment opportunities

SIP drives investment

New demand for a hosted solution

Customer impact

The missing link

Key drivers for investment are reducing agent costs while boosting customer satisfaction

Barriers to adoption

Uptake in the marketplace

Competitive landscape

Solutions of varying complexity

Avaya

Cisco

Alcatel-Lucent

Interactive Intelligence

Virtual Hold

Recommendations for enterprises

Recommendations for vendors

To know more about this report & to buy a copy please visit :

http://www.visionshopsters.com/product/7536/The-market-for-contact-center-queuing-solutions.html

Contact us:

Visionshopsters

Ph : 91-22-40583020

Email: marketing@visionshopsters.com

Website : www.visionshopsters.com

About Us:

Visionshopsters specializes in providing comprehensive collection of online market research reports, events bookings, country reports, company profiles, latest books and magazines, customized research services offering informative solutions worldwide. We constantly believe in providing inventive solutions to clients all across the globe. Our clientele consists of over thousands of top most academic organizations, financial institutions, trading companies, legal service providers, accounting consultancies and other corporate business executives.

The market for contact center queuing solutions Market Research Report

By: Visionshopsters

POST COMMENT

Aarkstore Enterprise -the Global Anti-addiction Market, 2008-2023 Nov 2008 Aftermarket Headlights - See The Value It Market In Poland To Grow To Pln 25bn In 2010 Aarkstore Enterprise -top-10 Biotech Companies - Market Outlook, 2008-2023 Dec 2008 Affilate Marketer: How Many Affiliate Online Checks Do You Want To Receive? Targeted Traffic: How Lazy Linking Can Boost Your Online Profits Aarkstore Enterprise -the Japanese Pharmaceutical Market 2008-2023 Oct 2008 Aarkstore Enterprise -Sweden LNG Export and Import Markets to 2015- Analysis and Forecasts Global Crossing (wholesale) Market Research Report Jsw Steel Limited - Swot Analysis - Market Research Reports On Aarkstore Enterprise Macular Degeneration (amd) And Diabetic Retinopathy Drugs Market Kuoni Travel Holding Ltd. - Swot Analysis - Market Research Reports On Aarkstore Enterprise Online Marketing: How Important Is Website Design?