Things To Know About Outsourcing To Bpo Companies
A company outsources work when it wants an external vendor to manage and execute its business processes
. In simple words, this is what is known as business process outsourcing or BPO. In this kind of arrangement, there remain two main parties. First is the client who appoints a service provider to take good care of some of the business process. And second is the BPO vendor that is the external party appointed by the client to carry out desired business services.
In case of the comprehensive and large BPO projects, brokers are involved. The brokers are primarily involved to perform the task of arranging the right BPO service provider for any client. To some extent, the large broker firms stand responsible for the BPO prepared (operational) management.
A Note on Outsourcing Types:
The process of outsourcing can be divided based on the given type of the work to be outsourced. Outsourcing can also be classified on the basis of the geographical split between the client and the
BPO service provider. Normally, three categories of business work are outsourced.
Customer service and management:
This is what is called voice outsourcing. It happens to be the major lot of the work that involves interaction with the potential or existing consumers through web media or voice. These channels serve significant function of offering customer support and also to deal with telemarketing on behalf of the client.
Information technology (IT)
Information technology (IT) outsourcing carries forward a range of services. Some of these include reasonable design, management, development and implementation of the IT processes and products. Different web services are also outsourced to the business process outsourcing vendor.
Other significant functions outsourced:
Most large companies prefer outsourcing of different backend and non-core administrative work. Some of these activities include HR, accounting and marketing to the BPO vendors. This permits companies to focus more on strengthening the core business areas.
Common reasons to outsource- Have a look:
Most business firms take resort to business process outsourcing for diverse reasons. Some common reasons include:
Several business processes can be carried out economically from remote locations. Businesses choose to outsource for factors like availability of skilled workforce and less expenditures
There are some non-core processes that can consume considerable amount of resources and time. In such a case, companies choose to gainfully operate from outside
Customers of an MNC are mostly spread out all over the world. In order to serve customers better, local talent is needed
Legal or budgetary constraints also lead to the building up of essential facility for expansion
Most non-core business processes consume a lot of time and resources. These functions can be smoothly executed from outside
Outsourcing Advantages:
Outsourcing as an essential business process offers a range of considerable benefits for client companies based in different parts of the world. Some of these benefits are:
Coverage of Different Time Zones
Cost-Cutting
Adding Efficiency
Bigger Talent Pool Available At Fraction of the Given Cost
by: Ivana Lewis
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