Tips On Hands-on Help For Improving Customer Relationship

Customers complain of customer service when there is talk of improving customer relationship

. There has been lots of debate in business circles about the level of customer service that they should offer and the growing expectations of customers, both existing and new. Most businesses are at a loss about how they should deal with their customers after a sale is completed. The dilemma continues to exist both among the land based business owner and the online product or service provider.

Customer service can be learnt for hotels in your neighborhood. They do not have to be the swanky and big ones, but even smaller hotels and resorts that are successful know a lot about customer service than other business owners. You must have seen travelers, either the business type or tourists favoring a particular hotel in a city or town when they visit.

They feel at home and the service being upfront and hands-on make them feel they are in a home away from home. They know most of the staff by their first names and the staff is very much aware of their individual preferences and tastes. They try to give their best whenever the loyal guests check in.

It is being up close to the customer and knowing their pulse that makes service so satisfying and top order for many guests.

You need to have all kinds of information about your customers ready in your database to be able to serve them better. Instead of the customer telling you about a minor problem, your staff as well as you should be anticipate beforehand and resolve it. Customers, even if they are loyal and existing for a long time with your company, can be very impatient.

You cannot ask them to wait for you to resolve their issues and you have to anticipate before they realize they have a problem with your product. It is like in a successful hotel where guests rarely feel a problem and the staff is always several steps ahead to get them right.

Most online as well as the land based businesses are trying to offer as much as service to customers as possible for improving customer relationship further and taking it to a new level. Round the clock service and accessibility at all hours is the need of the hour as customers can experience difficulty anytime and they may not be willing to wait for your time to get them done.

While offline businesses keep open long hours after work to resolve customer problems and select special dates for special promotions, online businesses have chat rooms and forums for addressing customer grievances.

Your sales personnel should be spot on with resolutions and service has to be upfront on a continuous basis. You cannot sleep over your customer after the sale has been done. Hands-on help goes a long way in improving customer relationship.

by: Jeff D McQueen

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