Tips To Send An Effective Email Replies To Your Customer

Email plays a vital role in customer support

Email plays a vital role in customer support. It is an economical and quicker way of communicating. Customer can post their concerns without any interruption as well as the support executive would also have no interruption while replying with the details. You can see a clear and conversation going on with the help of the emails. But here you also have to remember about the attitude. Customers will not either see your face or hear your voice and your attitude will be shown only through your words. Hence, you should be polite in your responses and use pleasant words that makes your customer feel friendly. This is an effective way of building a good relationship with them. In this article, we are going to see how we can achieve this and get more customers.

1. If the customer provided their name, use it in your replies. The corporate culture is keep on changing and now you can use the first name of your customer in your replies. According to the survey, you can use "Hello Ranson , Your issue has been fixed" rather using "Hello , your issue has been fixed".

2. At first thank them to let them know that you are interested in helping them. Also wish them great day and finish your email.

3. You are not required to use sophisticated words and always prefer framing simple sentence. This would make them feel friendly. At the same time, you have to be concise.

4. Treat them as you want you to be treated. Put yourself in such situation and feel which type of reply would make you happy. Draft an email according to that and send across.

5. Customers are not technically knowledgeable and hence they will not be able to understand your concerns until you make your language simple. Do not use more technical words and make it simple as much as you can.

6. Customers will understand if you are writing them personally or using email templates. Hence better include something personal (related to customer query) to show that you are not a machine. Clients would love to receive emails from human rather than a machine.

7. After drafting a reply, read it before you send the same. This is another tip will make your reply more simple and easy to understand.

8. If you are forwarding the client's reply to another department, do let them know why you need their help.

9. Some queries may take little longer to resolve due to the bureaucratic issues. In such cases, apologies and let your client know the reason for the delay. Also provide the approximate date of your response. You should strive to get it resolve within the said date.

10. Also you can add more tips by commenting and I would add them in my next article.

by: debraseo

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