More often than not we underestimate the power of telephones
. We do not really appreciate its value just because its equipment that is used more commonly as a means to communicate. However, have you ever wondered how much business you can conduct over this piece of equipment? How you will use it is entirely up to you but here are some tips to give you some ideas on how to use it more effectively.
Put a smile on your face before you pick up the phone because first impressions are also applicable in telesales. Smiling when you are talking on your phone will actually enhance voice quality and the receiver can imagine you pleasant and relaxed while you are talking with them. You must listen attentively and pay attention to what the other person on the line is saying.
Have you ever wondered why dogs are good listeners? It is because they listen actively at what you are saying without diverting their attention to anything. You should never attempt to multitask when you want to listen actively to what the other person is saying. Let him or her talk to you and make sure that the receiver of your call has already finished speaking before you say anything.
This is especially true in b2b telesales. Some other times, people are not yet done talking but they just stop for a breather. You should practice using open ended questions so that they can speak more in the freestyle. Even if you can consider it as a sales marketing through cold calling, you should always limit what you have to say. It will make them more comfortable with you even just for a few minutes of talking.
In b2b telesales, you are actually asking them to make a big decision. You should not interrupt them in their speech because sometimes it is easier for them to go ahead with your proposition when they got to talk what they think, feel or want at that moment. You need to match the way they talk on the phone, which means you need to create an affinity by speeding up or slowing down.
Your words will be your tool in b2b telesales. Your words can make or break certain decisions therefore you should take time and think about phrasing the words correctly and positively.