Toll Free Voicemail Is A Great Alternative When You Just Cannot Take A Call

. Thankfully, toll free voicemail provides a great alternative in these instances, and it allows calls to be returned with discretion and efficiency.

When Calls Go Unanswered

Call forwarding, call routing and other features provided by virtual phone system are excellent ways to maintain a consistent level of communication with customers. However, despite these options, an occasional phone call will still be missed; this usually occurs when multiple callers are in queue, when the individual requested by the caller is temporarily unavailable, or when inclement weather causes a temporary service outage. With an answering machine or a standard voicemail service, inboxes can fill very quickly and some callers may not be able to leave messages at all. With toll free voicemail, on the other hand, the inbox capacity is much larger and voicemails are easy to organize.

Organization

When multiple calls are missed, it can be a daunting process to sort through hours worth of messages. A toll free voicemail system allows employees and business owners to easily sort through their messages with features that make voicemails available via email or the web. This way, it is easy to look through the list and find out when the messages arrived, who they came from and whether or not they are urgent. Organization has never been simpler, and business owners and employees can feel confident that they are able to return telephone calls efficiently and in the order of their importance.

Call Capture

In some businesses, call capture plays a very important role. When it comes to generating leads or closing a sale, it is absolutely imperative to capture each and every callers name and telephone number accurately. The call capture feature performs this very function, whether or not the caller has a private or blocked telephone number. This way, when a caller forgets to leave their contact information, or when they may be hesitant to leave a message due to indecision, the business still has access to the callers information and can provide a timely callback.

No Cost to Callers

It is one thing for a caller to be charged long distance rates when they call a business that is out of their local area, but it is another for a caller to be charged long distance rates for leaving a voicemail. Toll free voicemail is a great option for businesses with local numbers as it allows callers to leave absolutely free messages in anticipation of a callback by a business associate. In fact, many voicemail services allow callers from countries that are outside of the United States to leave messages at no cost to them.

When calls must go unanswered for any number of reasons, it is always best to provide callers with an option to leave a free message. Toll free voicemail helps businesses capture the callers information, organize their messages and return those calls with efficiency and promptness.

by: Kevin John

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