Top 5 questions about your ISO 9001 Quality Manual

The quality manual should not be over burdened with excessive detail which requires frequent change to ensure relevance is maintained

. The approach taken many companies to avoid over-burdening their manual is by allowing lower-level documents, such as procedures and work instructions to contain operational detail. Then, simple reference is made to the procedures and work instructions from within the quality manual itself. In other words, let the procedures take the strain of controlling day-to-day activities; after all, they are working' documents the organization uses to achieve the goal of customer satisfaction.

Top 5 questions about your ISO 9001 Quality Manual

By: Justin Knightley

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