Tr-069 Device Management Suite For Superb Quality Of Service And Improved Operation And Management O

TR-069 Device Management Suite for superb quality of service and improved operation and management of broadband services

It has been observed that the single most important component that drives up the cost for the carriers and ISPs to deploy broadband services is complexity in delivery and management of the services. Customers mainly look for uninterrupted services, ease of operations, fast problem solving and value for money. If the service provider cannot ensure these all their investment on improving connectivity infrastructure goes in vein.

Better deployment, easy management and reduced support costs for data/voice/video services

Carriers and xSPs are embracing Friendly's TR-069 Suite for reducing the costs of operations, management, and support for data, IPTV, VoIP, and other Home-based services. TR-69 simplifies and streamlines the complete life cycle of the broadband services starting from the operations, day-to-day support and management depending on the SNMP standards. This helps the service providers to reduce OPEX, without compromising on customer satisfaction and reputation of their brand.

Carrier-class TR-69 device management

TR-69 suite has been installed in quite a few leading carriers and xSPs as it presents a strong architecture for large scale management of WiMax, CPEs on DSL, FTTH and other cable-based networks. It offers great ease in integrating with the back-end devices as it has been developed on the latest Java and database technologies. Provisioning for system OSS, LDAP, CRM etc. becomes easy and effective.

Vendor independent platform for CPE

With Friendly's TR-69 suite you can switch among CPEs without interrupting the service and manage them in a single platform with complete neutrality.

Products offered in Friendly TR-069 Suite

Management Console - With this you can remotely manage the CPEs. Therefore, creation of new data model that would be supported by ACS becomes easy. System administrator can add or remove new types of CPE or data models quite easily even if he or she is not an expert in handling TR069.

Provisioning Portal - This would automate the process of adding and serving new subscribers to the Internet services. With the unified provisioning portal you can provide provisions for all types of device with a single interface. This would also serve as the front end for your back-office systems that are needed to run the provisioning process.

Support Center Application - Friendly's TR-069 has an exclusive Support Center Application through which your service representatives (CSRs) would be able to manage as well as control any particular CPE during their support service. He or she would also be able to diagnose and solve the problems from remote locations with the help of the intuitive process applications and screen-based interfaces.

Event Management System - FEMS or Friendly's Events Management System can be used to automate the process of problem solving with predefined scripts. These scripts would be auto triggered as per the events, when they are generated by either an external system or by the end user. This covers automatic problem resolution as well as producing notifications for the external systems and other applications.

Self-Support Portal - This would help the non-technical users to trouble shoot minor hitches related to data, voice or video services and therefore would reduce the number of calls to the help desk. This would also improve customer satisfaction.

Additional products: TR-069 Friendly Tester: This IOT automated tool drastically reduces the cost and time needed to test CPEs for their compatibility with TR-069.Converting CPEs to TR-069 With this you can automatically upgrade a device to a firmware enabled with TR-69 that is available but not installed yet. It would automatically replace the firmwire to make it compatible with TR-069.

Advantages: Cost of deployment reduces with zero-touch provisioningCost of overall operations comes down with the help of remote management of devices on unified platformAutomatic monitoring and troubleshooting helps in improving customer satisfactionAutomated support center and self-support portal brings down the cost of support servicesExtended support for complete TR-069 suite.

by: lior

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