Transforming Communications In Healthcare With Voip

As Voice over Internet Protocol (VoIP) increasingly becomes a more popular communications

solution for all types of business, it's also being incorporated into many hospital systems. Wireless devices that are equipped to manage medical-related data, such as the Motorola enterprise digital assistant, are replacing beepers, PDAs and other equipment carried by hospital staff. With this upgrade in technology, patients and caregivers alike are considering the possibilities and potential pitfalls of VoIP use in hospitals.

Benefits and Potential to Medical Community

While reducing the number of devices needed for communication and patient record management, VoIP also assists healthcare workers with choosing and providing appropriate treatment. Nurses and doctors can manage patient medications, host video conferences and quickly contact nearby staff members in an emergency-all from VoIP-enabled communication devices, many of which are mobile.

Never before was it so easy and affordable for a physician to contact colleagues halfway around the world when another's medical expertise is in immediate need. In the event of an emergency with a new patient, staff is also better equipped to quickly receive the person's records and history from another location. With video conferencing, hospital personnel from around the globe are able to host meetings, discuss advancements in medical interventions, and converse about management issues-all without the costly expense and time needed for travel.

Patient Benefits from VoIP

Medical costs remain a constant concern for much of the nation, for those with and without health insurance coverage. Because VoIP is often more efficient and affordable than traditional communications systems, patients may see a slight reduction in medical bills as the hospitals incur lower expenses. Regarding personal physical health, this technology could prove to be a lifesaver for some. In the event of an emergency, immediate transmission of medical records can alert acting physicians to any severe conditions or allergies the patient may have.

Possible Concerns with VoIP Use in Hospitals

As with all Internet-based communications, there may a possibility of security breaches with this technology. Some devices such as the abovementioned Motorola are in compliance with HIPPA regulations, which enforce and protect patient confidentiality, yet this doesn't necessarily guarantee that wireless transmission of patient information is wholly secure.

Seeing as how Google Street Maps accidentally intercepted wi-fi transmissions that contained passwords and other personal information, it's not unimaginable that patient files could be intercepted, be it intentional or not. However, as it currently stands, it appears that VoIP services provide more benefits and possibilities than potential pitfalls to the healthcare industry.

by: Andrew Wiggin

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