Underperforming Staff Member

Underperforming Staff Member

Underperforming Staff Member

You spend themajority of your overhead each month- approximately one-third of all your costs-on your employees. Is there any better area to focus on for optimalperformance?

Concentrate any improvement in this area and you'll see an immediate reward.

Yet in a terrible irony, it is one of the practice management areas with which most dental owners are most uncomfortable.

Employee, or human resource management, is a huge concern and undertaking for most successful businesses in America. Because people are the engine that make a business tick. Not to mention the significant percentage of overhead costs they represent. With dental practices, patients may actually have more contact with, and can relate better to, the staff members than with the dental owner themselves. In effect, the dental office staff represents your practice to your marketplace.

A dental owner must absolutely ensure that the staff the face of the practice- is reflecting the optimal message to the public. Professional and courteous, efficient and happy; these are easy personas for your staff to display. How close does your dental team get? Without any question, those practices closer to the optimum are the most successful.

You can begin to ensure that you are giving this area its just due diligence by completing and returning the accompanying Staff Survey Questionnaire. Our human resources team will evaluate, then return to you a profile report on what you may need to address. This report is free and confidential. There is nothing to lose to get our expert opinion. Read more...

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