Understanding The Concept Of Total Quality Management

Understanding The Concept Of Total Quality Management

TQM is a set of management practices throughout the organization, corporation and geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement.It's important to think of safety as an important aspect of both product and process quality in the workplace. How does Total Quality Management appears? Does it mean quality control? It's an adopted attitude, a belief, a force that challenges everyone in the work place to strive for delivering quality products and quality services. The basic principles for the Total Quality Management (TQM) philosophy of doing business are to satisfy the customer, satisfy the supplier, and continuously improve the business processes.Let's take a candle factory for instance and run through the criteria.1. Reduce the errors produced during the manufacturing process. Ten workers are sculpting candles while four other workers package the candles in cellophane wrappers. As the packaging occurs, one of the workers discovers that some of the candles are lopsided. As part of Total Quality Management, a plan will already be in place to address inferior work. The workers who are doing the packaging know that the candle work isn't acceptable and work halts until the issue has been addressed. Without TQM, the packaging workers might have the attitude that it's not "their job" to be concerned with workmanship. They just need to be concerned with packaging.2. Look for ways to streamline. In many businesses, decisions are made top down. Employees rarely have the opportunity to give input regarding ways to condense work, do a task differently, etc. Workers also reported more stress and higher levels of work effort. A key result was that reported levels of trust between management and worker were no higher than in organisations without TQM initiatives. And honestly, that makes a lot of sense. If there are twelve steps in creating pillar candles and the workers discover that two steps can easily be combined if one worker does both of the steps rather than passing the candle on to the next person, wouldn't you want to know that and give it a try? They are the ones working with thousands of candles, so it only makes sense that they are apt to discover ways to streamline.3. Increase customer satisfaction. When candles of high quality are produced and packaged professionally, that's a huge step in customer satisfaction. A customer doesn't want to see two candles marked the same price, when one is made of quality workmanship and the other is poorly made. Total Quality Management utilizes an on-going check to make sure that customer service is going well. The character of a sales staff must fit with the business and meet the criteria of a customer and if not, a business might lose the industry.4. Update equipment. Some companies have the mindset that "if it ain't broke, don't fix it." Whereas with Total Quality Management, if there's proof that a modernized piece of equipment will help with these other areas of TQM (i.e. reduce errors, streamline), then purchase the updated equipment.5. Ensure workers receive necessary training. Total Quality Management doesn't assume that a new worker comes equipped with knowing everything that needs to be known for a job. Training is provided at all levels, from the person who melts the candle wax to the sales representative who looks for places to market the candles. In addition, TQM stresses that employees understand the importance of training, and that training isn't just being offered because the boss wants it done.These are just the basics of Total Quality Management, but they provide you with the main concepts of why so many companies are choosing TQM.

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