Understanding Unified Messaging

Unified Messaging or UM is about mainly about unifying or integrating different methods of communication such as fax, voice and email

. The basic purpose behind UM is that all communications can be sent and received via just a single interface. All types of communications email, fax or voice can be accessed via a mailbox from the mobile phone, computer or land line. Even email messages can be received via the telephone by using the text to speech software. Similarly, phone calls can also be made using the telephone interface on the computer. That is the power of Unified Messaging.

Features and Benefits of Unified Messaging

The main benefit of Unified Messaging is that it provides access to different forms of communication via a single device or terminal that is preferred by the user, regardless of where he or she is. Take the example of an employee who works at an office. She may have to deal with emails, fax messages and phone calls. She may have an email client that is already running on the desktop, so she may choose to integrate all fax and voice communications into a single system and access it via email. The advantage here is that all messages can be easily dealt with and prioritised just the same as email messages. For those whose jobs require them to be on the field, a mobile phone may be the ideal device to receive all messages. So regardless of where the user is, all messages can be accessed via the mobile phone. Most Unified Messaging systems have a range of features that allow users to access messages 24 hours a day 7 days a week. They also provide internet access and message notification facilities.

Functionality of the Unified Messaging System may vary from one vendor to another. But when a business chooses a Unified Messaging system, what is most important is that it integrates with the existing communication infrastructure of the organisation, as well as be compatible with any new communication systems that the organisation is likely to use in the future.

The effectiveness of a Unified Messaging System is typically dependent on its architecture and scalability so that it may be adapted and modified to the changing needs of the business. If the business, for example, operates a PBX or VoIP infrastructure, the aim of the Unified Messaging System should be to increase the productivity and reach of the business using the existing infrastructure.

To know more about UMS or other services such as 0845 numbers, 0800 numbers, 0844 numbers, premium rate numbers, freephone numbers and 0330 numbers, visit Numbertalk.

by: Kieron James

POST COMMENT

Managing Anger Before It Beats You Succeed by Managing and Developing Talented People Managing the Non-Christian in Your Kid's Life What i the best anti-aging cream for mid 20's? Growing and Managing Parsley 5 Ways to Make a Creative CD Packaging Resveratrol in Low Doses May Slow Aging Process 3d Imaging And Oil Drilling Importance Of Vci Packaging Managing Payday Advances Aging Gracefully Positive Cognitive Aging Managing Active Directory Using Active Directory Tool